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  8. Problem installing: Windows cannot verify the digital signature for this file.

Problem installing: Windows cannot verify the digital signature for this file.

Scheduled Pinned Locked Moved Installation/Removal/Updates
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  • N Offline
    N Offline
    nicolajit
    wrote on last edited by
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span></span>Run the installer</p>
    <p></p>
    <p><strong>Actual result:</strong></p>
    <p><span></span>Install failed.</p>
    <p>Windows Eventlog reports the following:</p>
    <p>The Kaspersky Anti-Virus NDIS 6 Filter service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.</p>
    <p>The KLwtp - WFP callout traffic inspector service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.</p>
    <p></p>
    <p></p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>Install Success</p>

    r3L4xR 1 Reply Last reply
    0
    • r3L4xR Offline
      r3L4xR Offline
      r3L4x
      Moderators
      wrote on last edited by
      #2

      <ol>
      <li>Please try to disable <span>secure boot on your PC and check the problem.</span></li>
      <li><span>Upload the installation logs please, we need them to analyze the problem.</span></li>
      </ol>

      Win 11 22H2 | Kaspersky Plus 21.14

      1 Reply Last reply
      1
      • N nicolajit

        <p><strong>Reproduction steps:</strong></p>
        <p><span></span>Run the installer</p>
        <p></p>
        <p><strong>Actual result:</strong></p>
        <p><span></span>Install failed.</p>
        <p>Windows Eventlog reports the following:</p>
        <p>The Kaspersky Anti-Virus NDIS 6 Filter service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.</p>
        <p>The KLwtp - WFP callout traffic inspector service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.</p>
        <p></p>
        <p></p>
        <p><strong>Expected Result:</strong></p>
        <p><span></span>Install Success</p>

        r3L4xR Offline
        r3L4xR Offline
        r3L4x
        Moderators
        wrote on last edited by
        #3

        <p>Waiting for info from the user.</p>

        Win 11 22H2 | Kaspersky Plus 21.14

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        • N Offline
          N Offline
          nicolajit
          wrote on last edited by
          #4

          <p>Issue seems to be fixed in 11.7.0.326</p>

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