#3026 Issues Safe Money + Mozilla FireFox

  • Rejected

    , last edited by Jarvis

    Reproduction steps:

    No special steps, just trying to open my bank in Safe Money.

    Actual result:

    I get a warning that FF is already open and asks me to close it (this warning appear even being FF closed), if I click in close now then I get: Failed to run Protected Browser...

    System Settings

    Operating system: Win 10, x64

    System: AMD Athlon II X3 450 3,2 Ghz + 8 GB RAM + 2 SSDs: Samsumg Pro + Crucial MX300

    Product: KTS

    Product Version:

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/vJ27MxiOtAQAHUr

  • Working fine in current last beta build

  • Cannot Reproduce
  • Will do! thanks!

  • @harlan4096, hello!

    ok, let's try reproduce it with new build. It should be published in a few days 

  • @harlan4096 said in Issues Safe Money \+ Mozilla FireFox:

    Not getting GUI crashes for now, but only a few minutes since the new installation...

    I said that too soon, just got again a KTS main GUI crash undecided

  • , last edited by harlan4096

    I've reinstalled KTS2021 and now the issues is not reproducible, I can open Safe Money in FF, Chrome and Edge Chromium without issues...

    Not getting GUI crashes for now, but only a few minutes since the new installation...

  • I uninstalled the last current beta of KTS2021MR3 because I also started to get GUI crashes and getting so many dumps, became very unstable, already sent the dumps via the integrated sending system in the product...

    But I can install again and try to reproduce the Safe Money problem again...

  • @harlan4096 hello!

    Can you please collect traces from system and product start? 

    and Procmon traces are needed too.

  • I forgot to add that warning "Failed to run Protected Browser" was also reproducible with Chrome...

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