Issues Safe Money + Mozilla FireFox
-
Reproduction steps:
No special steps, just trying to open my bank in Safe Money.
Actual result:
I get a warning that FF is already open and asks me to close it (this warning appear even being FF closed), if I click in close now then I get: Failed to run Protected Browser...****


-
I forgot to add that warning "Failed to run Protected Browser" was also reproducible with Chrome...
-
Reproduction steps:
No special steps, just trying to open my bank in Safe Money.
Actual result:
I get a warning that FF is already open and asks me to close it (this warning appear even being FF closed), if I click in close now then I get: Failed to run Protected Browser...****


@harlan4096 hello!
Can you please collect traces from system and product start?
and Procmon traces are needed too.
-
I uninstalled the last current beta of KTS2021MR3 because I also started to get GUI crashes and getting so many dumps, became very unstable, already sent the dumps via the integrated sending system in the product...
But I can install again and try to reproduce the Safe Money problem again...
-
I've reinstalled KTS2021 21.3.4.202 and now the issues is not reproducible, I can open Safe Money in FF, Chrome and Edge Chromium without issues...
Not getting GUI crashes for now, but only a few minutes since the new installation...
-
@harlan4096 said in Issues Safe Money + Mozilla FireFox:
Not getting GUI crashes for now, but only a few minutes since the new installation...
I said that too soon, just got again a KTS main GUI crash

-
@harlan4096 said in Issues Safe Money + Mozilla FireFox:
Not getting GUI crashes for now, but only a few minutes since the new installation...
I said that too soon, just got again a KTS main GUI crash

@harlan4096, hello!
ok, let's try reproduce it with new build. It should be published in a few days
-
Will do! thanks!
-
Working fine in current last beta build 21.3.6.277...
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login© 2026 АО «Лаборатория Касперского»