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Issues Safe Money + Mozilla FireFox

Scheduled Pinned Locked Moved Safe Money (SM, VK/SK)
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  • harlan4096H Offline
    harlan4096H Offline
    harlan4096
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span>No special steps, just trying to open <a href="http://www.cajamar.es" target="_blank" rel="noopener">my bank</a> in Safe Money.</span></p>
    <p><span></span></p>
    <p><strong>Actual result:</strong></p>
    <p>I get a warning that FF is already open and asks me to close it (this warning appear even being FF closed), if I click in close now then I get: Failed to run Protected Browser...<strong></strong></p>
    <p><strong></strong></p>
    <p><strong><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1636&amp;y=528&amp;a=true&amp;file=SM1.png&amp;t=IOh9HKc6lLwtA5q&amp;scalingup=0" alt="" width="602" height="124" /></strong></p>
    <p><span><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1636&amp;y=528&amp;a=true&amp;file=SM2.png&amp;t=4fyjDzdNueIXMbT&amp;scalingup=0" alt="" width="502" height="193" /></span></p>

    S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

    D 1 Reply Last reply
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    • harlan4096H Offline
      harlan4096H Offline
      harlan4096
      wrote on last edited by
      #2

      <p>I forgot to add that warning "Failed to run Protected Browser" was also reproducible with Chrome...</p>
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      S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

      1 Reply Last reply
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      • harlan4096H harlan4096

        <p><strong>Reproduction steps:</strong></p>
        <p><span>No special steps, just trying to open <a href="http://www.cajamar.es" target="_blank" rel="noopener">my bank</a> in Safe Money.</span></p>
        <p><span></span></p>
        <p><strong>Actual result:</strong></p>
        <p>I get a warning that FF is already open and asks me to close it (this warning appear even being FF closed), if I click in close now then I get: Failed to run Protected Browser...<strong></strong></p>
        <p><strong></strong></p>
        <p><strong><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1636&amp;y=528&amp;a=true&amp;file=SM1.png&amp;t=IOh9HKc6lLwtA5q&amp;scalingup=0" alt="" width="602" height="124" /></strong></p>
        <p><span><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1636&amp;y=528&amp;a=true&amp;file=SM2.png&amp;t=4fyjDzdNueIXMbT&amp;scalingup=0" alt="" width="502" height="193" /></span></p>

        D Offline
        D Offline
        Dmitriy.Pisarets
        Kaspersky Lab
        wrote on last edited by
        #3

        <p>@harlan4096 hello!</p>
        <p>Can you please collect traces from system and product start? </p>
        <p>and Procmon traces are needed too.</p>

        1 Reply Last reply
        0
        • harlan4096H Offline
          harlan4096H Offline
          harlan4096
          wrote on last edited by
          #4

          <p>I uninstalled the last current beta of KTS2021MR3 because I also started to get GUI crashes and getting so many dumps, became very unstable, already sent the dumps via the integrated sending system in the product...</p>
          <p></p>
          <p>But I can install again and try to reproduce the Safe Money problem again...</p>

          S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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          • harlan4096H Offline
            harlan4096H Offline
            harlan4096
            wrote on last edited by harlan4096
            #5

            <p>I've reinstalled KTS2021 21.3.4.202 and now the issues is not reproducible, I can open Safe Money in FF, Chrome and Edge Chromium without issues...</p>
            <p></p>
            <p>Not getting GUI crashes for now, but only a few minutes since the new installation...</p>

            S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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            • harlan4096H Offline
              harlan4096H Offline
              harlan4096
              wrote on last edited by
              #6

              <p>@harlan4096 said in <a href="/post/12213" target="_blank" rel="noopener">Issues Safe Money + Mozilla FireFox</a>:</p>
              <blockquote>Not getting GUI crashes for now, but only a few minutes since the new installation...</blockquote>
              <p>I said that too soon, just got again a KTS main GUI crash <img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-undecided.gif" alt="undecided" /></p>

              S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

              D 1 Reply Last reply
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              • harlan4096H harlan4096

                <p>@harlan4096 said in <a href="/post/12213" target="_blank" rel="noopener">Issues Safe Money + Mozilla FireFox</a>:</p>
                <blockquote>Not getting GUI crashes for now, but only a few minutes since the new installation...</blockquote>
                <p>I said that too soon, just got again a KTS main GUI crash <img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-undecided.gif" alt="undecided" /></p>

                D Offline
                D Offline
                Dmitriy.Pisarets
                Kaspersky Lab
                wrote on last edited by
                #7

                <p>@harlan4096, hello!</p>
                <p>ok, let's try reproduce it with new build. It should be published in a few days </p>
                <p></p>

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                0
                • harlan4096H Offline
                  harlan4096H Offline
                  harlan4096
                  wrote on last edited by
                  #8

                  <p>Will do! thanks!</p>

                  S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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                  • JarvisJ Offline
                    JarvisJ Offline
                    Jarvis
                    wrote on last edited by
                    #9

                    Cannot Reproduce

                    1 Reply Last reply
                    0
                    • harlan4096H Offline
                      harlan4096H Offline
                      harlan4096
                      wrote on last edited by
                      #10

                      <p>Working fine in current last beta build 21.3.6.277...</p>

                      S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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