#2928 Starting the system got BSOD


  • Rejected

    , last edited by Jarvis

    Reproduction steps:

    No special steps, I just installed patch A beta 2 days ago and today I just turned on the system and got BSOD before Windows 10 login...

    Not sure if related to patch A... checked my hard disk and no errors found...

    Full MEMORY DUMP attached...

    System Settings

    Operating system: Win 10, x64

    System: AMD Athlon II X3 450 3,2 Ghz + 8 GB RAM + 2 SSDs: Samsumg Pro + Crucial MX300

    Product: KTS

    Product Version: 2021 MR2

    Language: es-MX

    Product Logs: https://cloud.qainfo.ru/s/dw4Nt9MyNVKdRxu

  • Hello! In the dump there are a other security software:

    zamguard64.sys - https://www.zemana.com/
    zam64.sys
    SbieDrv.sys - https://www.sandboxie.com/

    SamsungRapidFSFltr.sys - Samsung RAPID Mode 

    Can you delete them and check about new os dump?

  • zamguard64.sys - https://www.zemana.com/

    zam64.sys

    This product is no longer installed in my system from long time ago, and of course is not active running, maybe inactive leftovers...

    SamsungRapidFSFltr.sys - Samsung RAPID Mode 

    This driver is related Samsung Magician tool -> one of my drives in system -> Samsung SSD 850 Pro, and of course I have enabled it, I never got issues until now with it, it's a cache which uses RAM to speed up drive access...

    SbieDrv.sys - https://www.sandboxie.com/

    And yes, I have SandBoxie installed, in fact today I got a new updated: 5.44.1... this tool is not running always, just from time to time I call it, and until now also did not get any issue with it...

    Also for now I did not get again a new BSOD + dump...

  • Closed because of not exact information about KTS influence


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