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  6. Starting the system got BSOD

Starting the system got BSOD

Scheduled Pinned Locked Moved Patch A for KAVKISKTSKFA 2021 MR2 / KS 4.0 / VPN 5.0 / KSOS 8.0
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  • harlan4096H Offline
    harlan4096H Offline
    harlan4096
    βTester
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span>No special steps, I just installed patch A beta 2 days ago and today I just turned on the system and got BSOD before Windows 10 login...</span></p>
    <p><span></span></p>
    <p><span><strong>Not sure if related to patch A... checked my hard disk and no errors found...</strong></span></p>
    <p><span></span></p>
    <p><span><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1649&amp;y=528&amp;a=true&amp;file=BSOD.png&amp;t=8iw6RJQKjFwNeh3&amp;scalingup=0" alt="" width="631" height="528" /></span></p>
    <p><span></span></p>
    <p><span>Full MEMORY DUMP attached...</span></p>

    S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

    E 1 Reply Last reply
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    • harlan4096H harlan4096

      <p><strong>Reproduction steps:</strong></p>
      <p><span>No special steps, I just installed patch A beta 2 days ago and today I just turned on the system and got BSOD before Windows 10 login...</span></p>
      <p><span></span></p>
      <p><span><strong>Not sure if related to patch A... checked my hard disk and no errors found...</strong></span></p>
      <p><span></span></p>
      <p><span><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1649&amp;y=528&amp;a=true&amp;file=BSOD.png&amp;t=8iw6RJQKjFwNeh3&amp;scalingup=0" alt="" width="631" height="528" /></span></p>
      <p><span></span></p>
      <p><span>Full MEMORY DUMP attached...</span></p>

      E Offline
      E Offline
      Egor.Pokrovsky
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>Hello! In the dump there are a other <span>security software:</span></p>
      <div>zamguard64.sys - https://www.zemana.com/</div>
      <div>zam64.sys</div>
      <div>SbieDrv.sys - https://www.sandboxie.com/</div>
      <p><span>SamsungRapidFSFltr.sys - Samsung RAPID Mode </span></p>
      <p>Can you delete them and check about new os dump?</p>

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      • harlan4096H Offline
        harlan4096H Offline
        harlan4096
        βTester
        wrote on last edited by
        #3

        <blockquote>
        <p>zamguard64.sys - <a href="https://www.zemana.com/" target="_blank" rel="noopener">https://www.zemana.com/</a></p>
        <p>zam64.sys</p>
        </blockquote>
        <p>This product is no longer installed in my system from long time ago, and of course is not active running, maybe inactive leftovers...</p>
        <p></p>
        <blockquote>
        <p><span>SamsungRapidFSFltr.sys - Samsung RAPID Mode </span></p>
        </blockquote>
        <p><span>This driver is related <strong>Samsung Magician</strong> tool -> one of my drives in system -> Samsung SSD 850 Pro, and of course I have enabled it, I never got issues until now with it, it's a cache which uses RAM to speed up drive access...</span></p>
        <p><span></span></p>
        <blockquote>
        <p><span>SbieDrv.sys - <a href="https://www.sandboxie.com/" target="_blank" rel="noopener">https://www.sandboxie.com/</a></span></p>
        </blockquote>
        <p><span>And yes, I have SandBoxie installed, in fact today I got a new updated: 5.44.1... this tool is not running always, just from time to time I call it, and until now also did not get any issue with it...</span></p>
        <p><span></span></p>
        <p><span>Also for now I did not get again a new BSOD + dump...</span></p>

        S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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        • JarvisJ Offline
          JarvisJ Offline
          Jarvis
          wrote on last edited by
          #4

          Closed because of not exact information about KTS influence

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