#2821 Application hang dump during KES vs. Malware


  • Rejected

    , last edited by Jarvis

    VMWare Worktation 15 Player:

    Windows 10 Enterprise 2004

    19041.508

    KES 11.5.0.536

    APPLICATION_HANG_c0000194_avp.exe!mainEECStartup

    Reproduction steps:

    i set up KES vs Malware.

    1. I turned off file threat protection and HIPS.
    2. i unpacked the malware and started all malware files
    3. during that the running KES parts started to detect several of the malware.
    4. The virtual system started to slow and hang here and there i think thats when the dump was created
    5. then it suddenly was running normal again i finished starting all malware files
    6. i did the recommended disinfection process.

    Actual result:

    KES crashed and restarted and continued to process the malware it found

    Expected Result:

    no crash

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i10 10900K @ 3.7GHZ, 32,0GB RAM, NVIDIA Geforce RTX 2080 TI 11GB, M.2 1TB

    Product: KES

    Product Version: 11.5.0.536

    Language: de-DE

    Product Logs: https://cloud.qainfo.ru/s/QdkjJaXt9riC9af

  • Known dump. it's about drivers delay, malware isn't a cause.


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