Skip to content
kaspersky beta

beta

  • Register

  • Login

  • Categories
  • KForum
  • KClub
  1. Home
  2. ENGLISH USER FORUM
  3. Business
  4. KES - Kaspersky Endpoint Security
  5. Archive
  6. 11.5
  7. Crashes/Dumps/BSOD
  8. Application hang dump during KES vs. Malware

Application hang dump during KES vs. Malware

Scheduled Pinned Locked Moved Crashes/Dumps/BSOD
2 Posts 2 Posters 2.5k Views 3 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • H Offline
    H Offline
    Helios_07
    wrote on last edited by Jarvis
    #1

    <p><strong>VMWare Worktation 15 Player:</strong></p>
    <p><strong>Windows 10 Enterprise 2004</strong></p>
    <p><strong>19041.508</strong></p>
    <p><strong>KES 11.5.0.536</strong></p>
    <p><strong>APPLICATION_HANG_c0000194_avp.exe!mainEECStartup</strong></p>
    <p><strong>Reproduction steps:</strong></p>
    <p><span>i set up KES vs Malware.</span></p>
    <ol>
    <li><span>I turned off file threat protection and HIPS.</span></li>
    <li><span>i unpacked the malware and started all malware files</span></li>
    <li><span>during that the running KES parts started to detect several of the malware.</span></li>
    <li><span>The virtual system started to slow and hang here and there i think thats when the dump was created</span></li>
    <li><span>then it suddenly was running normal again i finished starting all malware files</span></li>
    <li><span>i did the recommended disinfection process.</span></li>
    </ol>
    <p><span></span></p>
    <p><strong>Actual result:</strong></p>
    <p><span>KES crashed and restarted and continued to process the malware it found</span></p>
    <p><strong>Expected Result:</strong></p>
    <p><span>no crash</span></p>
    <p><span></span></p>
    <p><span></span></p>

    PC:
    Windows 10 64-bit Version 20H2
    Build 19042.985
    Intel Core i10-10900K @ 3,7GHZ
    32,0 GB-RAM
    NVIDIA Geforce RTX 2080 TI 11GB
    KIS 21.4.8.292
    KPM 9.0.2.15298(o)
    Forum Signature from 25.May.2021

    1 Reply Last reply
    0
    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by
      #2

      Known dump. it's about drivers delay, malware isn't a cause.

      1 Reply Last reply
      0
      Reply
      • Reply as topic
      Log in to reply
      • Oldest to Newest
      • Newest to Oldest
      • Most Votes


      • First post
        Last post
      0
      • Categories
      • KForum
      • KClub