#2631 Unable to collect traces using support tools.


  • Rejected

    , last edited by Jarvis

    Reproduction steps:

    No matter how to save, turn on any switch, there is no way to generate log file.

    Actual result:

    It cannot be collected normally.

    Expected Result:

    It can be collected normally.

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 4790k, Western Digital 2T black disk

    Product: KTS

    Product Version: 21.2.7.373

    Language: zh-CN

    Product Logs: no need

  • lets wait for new builds. we have no problem in test lab to collect traces http://prntscr.com/u8gstp
  • @jarvis

    Now it works.



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