#2631 Unable to collect traces using support tools.
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Rejected
Reproduction steps:
No matter how to save, turn on any switch, there is no way to generate log file.
Actual result:
It cannot be collected normally.
Expected Result:
It can be collected normally.
System Settings
Operating system: Win 10, x64
System: Intel Core i7 4790k, Western Digital 2T black disk
Product: KTS
Language: zh-CN
Product Logs: no need
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