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High CPU while downloading a big file from MEGA

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  • harlan4096H Offline
    harlan4096H Offline
    harlan4096
    βTester
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span>No special steps to reproduce, just open Mozilla Firefox and download a big size file from MEGA service.</span></p>
    <p><span></span></p>
    <p><strong>Actual result:</strong></p>
    <p><span>High CPU (~100%) during the download until the process finishes...</span></p>
    <p><span></span></p>
    <p><strong><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1647&amp;y=528&amp;a=true&amp;file=ME1.png&amp;t=hUhBkfeamP8QtKN&amp;scalingup=0" alt="" width="948" height="528" /></strong></p>
    <p><span></span></p>
    <p><span><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1647&amp;y=528&amp;a=true&amp;file=ME2.png&amp;t=bp1USkSOXz9Wqt3&amp;scalingup=0" alt="" width="893" height="528" /></span></p>
    <p><span></span></p>
    <p><span><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1647&amp;y=528&amp;a=true&amp;file=ME3.png&amp;t=3XUy4eG5hsAbRk2&amp;scalingup=0" alt="" width="863" height="52" /></span></p>

    S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

    1 Reply Last reply
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    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by
      #2

      Hello! please reproduce with xperf traces

      1 Reply Last reply
      0
      • harlan4096H Offline
        harlan4096H Offline
        harlan4096
        βTester
        wrote on last edited by
        #3

        <p>Here You are: <a href="https://cloud.qainfo.ru/s/2gcfPUFJQdOZ2Ap" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/2gcfPUFJQdOZ2Ap</a></p>
        <p></p>
        <p>I collected xperf traces only for the 1st 1,5GB downloaded...</p>

        S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

        D 1 Reply Last reply
        0
        • harlan4096H harlan4096

          <p>Here You are: <a href="https://cloud.qainfo.ru/s/2gcfPUFJQdOZ2Ap" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/2gcfPUFJQdOZ2Ap</a></p>
          <p></p>
          <p>I collected xperf traces only for the 1st 1,5GB downloaded...</p>

          D Offline
          D Offline
          Dmitriy.Pisarets
          Kaspersky Lab
          wrote on last edited by
          #4

          <p>@harlan4096 said in <a href="/post/9913" target="_blank" rel="noopener">High CPU while downloading a big file from MEGA</a>:</p>
          <blockquote>
          <p>Here You are: <a href="https://cloud.qainfo.ru/s/2gcfPUFJQdOZ2Ap" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/2gcfPUFJQdOZ2Ap</a></p>
          <p></p>
          <p>I collected xperf traces only for the 1st 1,5GB downloaded...</p>
          </blockquote>
          <p>Hello! can you please try reproduce it with xperf traces in two ways</p>
          <ul>
          <li>with our product</li>
          <li>without product</li>
          </ul>
          <p>As developers can see - 2/3 of memory is taken by Firefox</p>
          <p></p>

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          0
          • harlan4096H Offline
            harlan4096H Offline
            harlan4096
            βTester
            wrote on last edited by
            #5

            <p>Do You mean to test ina system with KTS2021 with protection paused or in a different system without any Kaspersky product installed?</p>

            S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

            D 1 Reply Last reply
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            • harlan4096H harlan4096

              <p>Do You mean to test ina system with KTS2021 with protection paused or in a different system without any Kaspersky product installed?</p>

              D Offline
              D Offline
              Dmitriy.Pisarets
              Kaspersky Lab
              wrote on last edited by
              #6

              <p>@harlan4096 hi, if you can do 3 scenarios - it will be great. Or you can check with active and pause protection </p>

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              0
              • harlan4096H Offline
                harlan4096H Offline
                harlan4096
                βTester
                wrote on last edited by harlan4096
                #7

                <p><strong>* Xperf Traces + KTS2021MR1 Protection On:</strong> https://cloud.qainfo.ru/s/RBJLGvu7AUfueg0</p>
                <p></p>
                <p><strong>* Xperf Traces + KTS2021MR1 Protection Off + Exited:</strong> https://cloud.qainfo.ru/s/Lwfp3I1dN4VMhK4</p>
                <p></p>
                <p>In this case I got a "saw chart in % consumption" when with Protection is On the CPU consumption remains constantly at 100% during the download:</p>
                <p></p>
                <p><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1647&amp;y=528&amp;a=true&amp;file=PAUSED%2520%252B%2520EXITED.png&amp;t=I5wmSLIjToqGDYL&amp;scalingup=0" alt="" width="893" height="528" /></p>
                <p></p>
                <p></p>
                <p><strong>* Third senary coming soon, since I have to uninstall completely KTS2021MR1 from this system to collect the traces...</strong></p>
                <p></p>

                S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

                D 1 Reply Last reply
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                • harlan4096H Offline
                  harlan4096H Offline
                  harlan4096
                  βTester
                  wrote on last edited by
                  #8

                  <ul>
                  <li><strong> Xperf Traces (same system) without KTS2021MR1 installed: </strong><a href="https://cloud.qainfo.ru/s/nTOUUvyPaFdiLUD" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/nTOUUvyPaFdiLUD </a></li>
                  </ul>
                  <p></p>
                  <p><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1647&amp;y=528&amp;a=true&amp;file=WITHOUT%2520KTS2021MR1.png&amp;t=tSLX2IMW1xl2geb&amp;scalingup=0" alt="" width="893" height="528" /></p>

                  S1 (Desktop MELPOMENIA): KES 12.12 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

                  1 Reply Last reply
                  0
                  • harlan4096H harlan4096

                    <p><strong>* Xperf Traces + KTS2021MR1 Protection On:</strong> https://cloud.qainfo.ru/s/RBJLGvu7AUfueg0</p>
                    <p></p>
                    <p><strong>* Xperf Traces + KTS2021MR1 Protection Off + Exited:</strong> https://cloud.qainfo.ru/s/Lwfp3I1dN4VMhK4</p>
                    <p></p>
                    <p>In this case I got a "saw chart in % consumption" when with Protection is On the CPU consumption remains constantly at 100% during the download:</p>
                    <p></p>
                    <p><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1647&amp;y=528&amp;a=true&amp;file=PAUSED%2520%252B%2520EXITED.png&amp;t=I5wmSLIjToqGDYL&amp;scalingup=0" alt="" width="893" height="528" /></p>
                    <p></p>
                    <p></p>
                    <p><strong>* Third senary coming soon, since I have to uninstall completely KTS2021MR1 from this system to collect the traces...</strong></p>
                    <p></p>

                    D Offline
                    D Offline
                    Dmitriy.Pisarets
                    Kaspersky Lab
                    wrote on last edited by
                    #9

                    <p>@harlan4096 said in <a href="/post/10031" target="_blank" rel="noopener">High CPU while downloading a big file from MEGA</a>:</p>
                    <blockquote>https://cloud.qainfo.ru/s/Lwfp3I1dN4VMhK4</blockquote>
                    <p>thx!</p>

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