Skip to content
kaspersky beta
  • Register

  • Login

  • Categories
  • KForum
  • KClub
  • kaspersky
  1. Home
  2. Kaspersky Beta Testing – English User Community
  3. Kaspersky Home Products
  4. Kaspersky
  5. Archive
  6. 2021 MR1
  7. Crashes/Dumps/BSOD
  8. dump during custom scan when clicking customscan settings

dump during custom scan when clicking customscan settings

Scheduled Pinned Locked Moved Crashes/Dumps/BSOD
5 Posts 3 Posters 3.7k Views 4 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • H Offline
    H Offline
    Helios_07
    wrote on last edited by Jarvis
    #1

    <p><strong>Real PC:</strong></p>
    <p>Windows 10 64-bit Version 2004</p>
    <p>Build 19041.329</p>
    <p>KTS 21.1.13.435</p>
    <p><strong>Reproduction steps:</strong></p>
    <p><span></span>i ran a custom scan of my testmalware folder.</p>
    <p>when i switch to settings -> scans and click the custom scan setting the dump gets created.</p>
    <p>Breakpoint dumps from reproduction of <a href="/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive</a> included</p>
    <p><strong>Actual result:</strong></p>
    <p><span></span>dump was created, scan continued custom scan settings opened</p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>custom scan settings opened</p>

    PC:
    Windows 10 64-bit Version 20H2
    Build 19042.985
    Intel Core i10-10900K @ 3,7GHZ
    32,0 GB-RAM
    NVIDIA Geforce RTX 2080 TI 11GB
    KIS 21.4.8.292
    KPM 9.0.2.15298(o)
    Forum Signature from 25.May.2021

    D 1 Reply Last reply
    0
    • H Helios_07

      <p><strong>Real PC:</strong></p>
      <p>Windows 10 64-bit Version 2004</p>
      <p>Build 19041.329</p>
      <p>KTS 21.1.13.435</p>
      <p><strong>Reproduction steps:</strong></p>
      <p><span></span>i ran a custom scan of my testmalware folder.</p>
      <p>when i switch to settings -> scans and click the custom scan setting the dump gets created.</p>
      <p>Breakpoint dumps from reproduction of <a href="/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive</a> included</p>
      <p><strong>Actual result:</strong></p>
      <p><span></span>dump was created, scan continued custom scan settings opened</p>
      <p><strong>Expected Result:</strong></p>
      <p><span></span>custom scan settings opened</p>

      D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>@helios_07.. Hi! </p>
      <p>Can you reproduce it, but after you "restore settings" ? Developers say. build has fix for this dump, and it caused by settings. </p>
      <p></p>

      H 1 Reply Last reply
      0
      • JarvisJ Offline
        JarvisJ Offline
        Jarvis
        wrote on last edited by
        #3

        Cannot Reproduce

        1 Reply Last reply
        0
        • D Dmitriy.Pisarets

          <p>@helios_07.. Hi! </p>
          <p>Can you reproduce it, but after you "restore settings" ? Developers say. build has fix for this dump, and it caused by settings. </p>
          <p></p>

          H Offline
          H Offline
          Helios_07
          wrote on last edited by
          #4

          <p>@dmitriy-pisarets</p>
          <p>there you go :) <a href="https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6</a></p>
          <p>Optimized steps of reproduction:</p>
          <ol>
          <li>restore settings to standard</li>
          <li>close KTS via right click on Kaspersky symbol -> close -> confirm</li>
          <li>restart KTS</li>
          <li>goto settings</li>
          <li>scan settings</li>
          <li>click on a scan setting like quick scan-> dump</li>
          </ol>

          PC:
          Windows 10 64-bit Version 20H2
          Build 19042.985
          Intel Core i10-10900K @ 3,7GHZ
          32,0 GB-RAM
          NVIDIA Geforce RTX 2080 TI 11GB
          KIS 21.4.8.292
          KPM 9.0.2.15298(o)
          Forum Signature from 25.May.2021

          D 1 Reply Last reply
          0
          • H Helios_07

            <p>@dmitriy-pisarets</p>
            <p>there you go :) <a href="https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6</a></p>
            <p>Optimized steps of reproduction:</p>
            <ol>
            <li>restore settings to standard</li>
            <li>close KTS via right click on Kaspersky symbol -> close -> confirm</li>
            <li>restart KTS</li>
            <li>goto settings</li>
            <li>scan settings</li>
            <li>click on a scan setting like quick scan-> dump</li>
            </ol>

            D Offline
            D Offline
            Dmitriy.Pisarets
            Kaspersky Lab
            wrote on last edited by
            #5

            <p>@helios_07 said in <a href="/post/9766" target="_blank" rel="noopener">dump during custom scan when clicking customscan settings</a>:</p>
            <blockquote>Optimized steps of reproduction: restore settings to standard close KTS via right click on Kaspersky symbol -> close -> confirm restart KTS goto settings scan settings click on a scan setting like quick scan-> dump</blockquote>
            <p>Thx!</p>

            1 Reply Last reply
            0

            Hello! It looks like you're interested in this conversation, but you don't have an account yet.

            Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.

            With your input, this post could be even better 💗

            Register Login
            Reply
            • Reply as topic
            Log in to reply
            • Oldest to Newest
            • Newest to Oldest
            • Most Votes


            © 2026 АО «Лаборатория Касперского»

            • First post
              Last post
            0
            • Categories
            • KForum
            • KClub
            • kaspersky