dump during custom scan when clicking customscan settings
-
<p><strong>Real PC:</strong></p>
<p>Windows 10 64-bit Version 2004</p>
<p>Build 19041.329</p>
<p>KTS 21.1.13.435</p>
<p><strong>Reproduction steps:</strong></p>
<p><span></span>i ran a custom scan of my testmalware folder.</p>
<p>when i switch to settings -> scans and click the custom scan setting the dump gets created.</p>
<p>Breakpoint dumps from reproduction of <a href="/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive</a> included</p>
<p><strong>Actual result:</strong></p>
<p><span></span>dump was created, scan continued custom scan settings opened</p>
<p><strong>Expected Result:</strong></p>
<p><span></span>custom scan settings opened</p> -
<p><strong>Real PC:</strong></p>
<p>Windows 10 64-bit Version 2004</p>
<p>Build 19041.329</p>
<p>KTS 21.1.13.435</p>
<p><strong>Reproduction steps:</strong></p>
<p><span></span>i ran a custom scan of my testmalware folder.</p>
<p>when i switch to settings -> scans and click the custom scan setting the dump gets created.</p>
<p>Breakpoint dumps from reproduction of <a href="/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive</a> included</p>
<p><strong>Actual result:</strong></p>
<p><span></span>dump was created, scan continued custom scan settings opened</p>
<p><strong>Expected Result:</strong></p>
<p><span></span>custom scan settings opened</p><p>@helios_07.. Hi! </p>
<p>Can you reproduce it, but after you "restore settings" ? Developers say. build has fix for this dump, and it caused by settings. </p>
<p></p> -
<p>@helios_07.. Hi! </p>
<p>Can you reproduce it, but after you "restore settings" ? Developers say. build has fix for this dump, and it caused by settings. </p>
<p></p><p>@dmitriy-pisarets</p>
<p>there you go :) <a href="https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6</a></p>
<p>Optimized steps of reproduction:</p>
<ol>
<li>restore settings to standard</li>
<li>close KTS via right click on Kaspersky symbol -> close -> confirm</li>
<li>restart KTS</li>
<li>goto settings</li>
<li>scan settings</li>
<li>click on a scan setting like quick scan-> dump</li>
</ol> -
<p>@dmitriy-pisarets</p>
<p>there you go :) <a href="https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6</a></p>
<p>Optimized steps of reproduction:</p>
<ol>
<li>restore settings to standard</li>
<li>close KTS via right click on Kaspersky symbol -> close -> confirm</li>
<li>restart KTS</li>
<li>goto settings</li>
<li>scan settings</li>
<li>click on a scan setting like quick scan-> dump</li>
</ol><p>@helios_07 said in <a href="/post/9766" target="_blank" rel="noopener">dump during custom scan when clicking customscan settings</a>:</p>
<blockquote>Optimized steps of reproduction: restore settings to standard close KTS via right click on Kaspersky symbol -> close -> confirm restart KTS goto settings scan settings click on a scan setting like quick scan-> dump</blockquote>
<p>Thx!</p>
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login© 2026 АО «Лаборатория Касперского»