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  8. dump during custom scan when clicking customscan settings

dump during custom scan when clicking customscan settings

Scheduled Pinned Locked Moved Crashes/Dumps/BSOD
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  • H Offline
    H Offline
    Helios_07
    wrote on last edited by Jarvis
    #1

    <p><strong>Real PC:</strong></p>
    <p>Windows 10 64-bit Version 2004</p>
    <p>Build 19041.329</p>
    <p>KTS 21.1.13.435</p>
    <p><strong>Reproduction steps:</strong></p>
    <p><span></span>i ran a custom scan of my testmalware folder.</p>
    <p>when i switch to settings -> scans and click the custom scan setting the dump gets created.</p>
    <p>Breakpoint dumps from reproduction of <a href="/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive</a> included</p>
    <p><strong>Actual result:</strong></p>
    <p><span></span>dump was created, scan continued custom scan settings opened</p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>custom scan settings opened</p>

    PC:
    Windows 10 64-bit Version 20H2
    Build 19042.985
    Intel Core i10-10900K @ 3,7GHZ
    32,0 GB-RAM
    NVIDIA Geforce RTX 2080 TI 11GB
    KIS 21.4.8.292
    KPM 9.0.2.15298(o)
    Forum Signature from 25.May.2021

    D 1 Reply Last reply
    0
    • H Helios_07

      <p><strong>Real PC:</strong></p>
      <p>Windows 10 64-bit Version 2004</p>
      <p>Build 19041.329</p>
      <p>KTS 21.1.13.435</p>
      <p><strong>Reproduction steps:</strong></p>
      <p><span></span>i ran a custom scan of my testmalware folder.</p>
      <p>when i switch to settings -> scans and click the custom scan setting the dump gets created.</p>
      <p>Breakpoint dumps from reproduction of <a href="/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/2460/dumps-crashes-while-playing-with-malware-on-external-drive</a> included</p>
      <p><strong>Actual result:</strong></p>
      <p><span></span>dump was created, scan continued custom scan settings opened</p>
      <p><strong>Expected Result:</strong></p>
      <p><span></span>custom scan settings opened</p>

      D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>@helios_07.. Hi! </p>
      <p>Can you reproduce it, but after you "restore settings" ? Developers say. build has fix for this dump, and it caused by settings. </p>
      <p></p>

      H 1 Reply Last reply
      0
      • JarvisJ Offline
        JarvisJ Offline
        Jarvis
        wrote on last edited by
        #3

        Cannot Reproduce

        1 Reply Last reply
        0
        • D Dmitriy.Pisarets

          <p>@helios_07.. Hi! </p>
          <p>Can you reproduce it, but after you "restore settings" ? Developers say. build has fix for this dump, and it caused by settings. </p>
          <p></p>

          H Offline
          H Offline
          Helios_07
          wrote on last edited by
          #4

          <p>@dmitriy-pisarets</p>
          <p>there you go :) <a href="https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6</a></p>
          <p>Optimized steps of reproduction:</p>
          <ol>
          <li>restore settings to standard</li>
          <li>close KTS via right click on Kaspersky symbol -> close -> confirm</li>
          <li>restart KTS</li>
          <li>goto settings</li>
          <li>scan settings</li>
          <li>click on a scan setting like quick scan-> dump</li>
          </ol>

          PC:
          Windows 10 64-bit Version 20H2
          Build 19042.985
          Intel Core i10-10900K @ 3,7GHZ
          32,0 GB-RAM
          NVIDIA Geforce RTX 2080 TI 11GB
          KIS 21.4.8.292
          KPM 9.0.2.15298(o)
          Forum Signature from 25.May.2021

          D 1 Reply Last reply
          0
          • H Helios_07

            <p>@dmitriy-pisarets</p>
            <p>there you go :) <a href="https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/i48OV3P7aDb7fr6</a></p>
            <p>Optimized steps of reproduction:</p>
            <ol>
            <li>restore settings to standard</li>
            <li>close KTS via right click on Kaspersky symbol -> close -> confirm</li>
            <li>restart KTS</li>
            <li>goto settings</li>
            <li>scan settings</li>
            <li>click on a scan setting like quick scan-> dump</li>
            </ol>

            D Offline
            D Offline
            Dmitriy.Pisarets
            Kaspersky Lab
            wrote on last edited by
            #5

            <p>@helios_07 said in <a href="/post/9766" target="_blank" rel="noopener">dump during custom scan when clicking customscan settings</a>:</p>
            <blockquote>Optimized steps of reproduction: restore settings to standard close KTS via right click on Kaspersky symbol -> close -> confirm restart KTS goto settings scan settings click on a scan setting like quick scan-> dump</blockquote>
            <p>Thx!</p>

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