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  8. dumps +crashes while playing with malware on external drive

dumps +crashes while playing with malware on external drive

Scheduled Pinned Locked Moved Crashes/Dumps/BSOD
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  • H Offline
    H Offline
    Helios_07
    wrote on last edited by Jarvis
    #1

    Real PC:

    Windows 10 64-bit Version 2004

    Build 19041.264

    KTS 21.1.10.361

    um:breakpoint_avrf_80000003_qscan.kdl.f0fdc2cdf0d1b6a10fda4fdbc3bec9ca_0!unknown

    um:application_fault_avrf_edef9f2d_instrumental_services.dll!unknown

    um:null_class_ptr_write_avrf_c0000005_ipm_service.dll!ekagetobjectfactory

    Reproduction steps:

    i loaded up a couple testmalware files turned programmcontroll an file-av back on scaned the folder with the malware (on my external harddrive).

    KTS wanted to run a disinfect scan i chose run scan without reboot.

    The disinfect block that blocks starting files was annoying so i turned off my external harddrive where the testmalware is located.

    Thats when the dumps and crashes started. 

    Actual result:

    KTS started to create dumps then crashed after turning off the external harddrive with the malware

    Expected Result:

    scan gets canceled due to missing file location.

    PC:
    Windows 10 64-bit Version 20H2
    Build 19042.985
    Intel Core i10-10900K @ 3,7GHZ
    32,0 GB-RAM
    NVIDIA Geforce RTX 2080 TI 11GB
    KIS 21.4.8.292
    KPM 9.0.2.15298(o)
    Forum Signature from 25.May.2021

    D 1 Reply Last reply
    0
    • H Helios_07

      Real PC:

      Windows 10 64-bit Version 2004

      Build 19041.264

      KTS 21.1.10.361

      um:breakpoint_avrf_80000003_qscan.kdl.f0fdc2cdf0d1b6a10fda4fdbc3bec9ca_0!unknown

      um:application_fault_avrf_edef9f2d_instrumental_services.dll!unknown

      um:null_class_ptr_write_avrf_c0000005_ipm_service.dll!ekagetobjectfactory

      Reproduction steps:

      i loaded up a couple testmalware files turned programmcontroll an file-av back on scaned the folder with the malware (on my external harddrive).

      KTS wanted to run a disinfect scan i chose run scan without reboot.

      The disinfect block that blocks starting files was annoying so i turned off my external harddrive where the testmalware is located.

      Thats when the dumps and crashes started. 

      Actual result:

      KTS started to create dumps then crashed after turning off the external harddrive with the malware

      Expected Result:

      scan gets canceled due to missing file location.

      D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      @helios_07 

      Hi! Developers asks for detailed steps of reproduction like^

      1. deactivate protection 

      2. launched files (1, 2, 3) 

      3. turn on 

      and please send all your "couple testmalware files" in archive with password in private messages  

      H 1 Reply Last reply
      0
      • D Dmitriy.Pisarets

        @helios_07 

        Hi! Developers asks for detailed steps of reproduction like^

        1. deactivate protection 

        2. launched files (1, 2, 3) 

        3. turn on 

        and please send all your "couple testmalware files" in archive with password in private messages  

        H Offline
        H Offline
        Helios_07
        wrote on last edited by Helios_07
        #3

        @dmitriy-pisarets

        Hi Dmitriy,

        i only managed to reproduce the breakpoint dumps.

        1.I unpacked the testmalware on my external harddrive

        1. i ran a custom scan of the folder with the testmalware

        2. while KTS is processing the malware i turned off my external harddrive

        3. KTS immediately created the breakpoint dump once the again and crashed.

        During that reproduction test i discovered another dump and had a klif caused Bluescreen, both i will report separately. I will keep looking into it, my reproduction was different so it made me curious.

        PC:
        Windows 10 64-bit Version 20H2
        Build 19042.985
        Intel Core i10-10900K @ 3,7GHZ
        32,0 GB-RAM
        NVIDIA Geforce RTX 2080 TI 11GB
        KIS 21.4.8.292
        KPM 9.0.2.15298(o)
        Forum Signature from 25.May.2021

        1 Reply Last reply
        0

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