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  8. GUI Crash + Dump while changing FileAV settings

GUI Crash + Dump while changing FileAV settings

Scheduled Pinned Locked Moved Crashes/Dumps/BSOD
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  • harlan4096H Offline
    harlan4096H Offline
    harlan4096
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span>Opened FileAV Settings -> went to Scan files of Microsoft Office setting and got a crash...</span></p>
    <p><span></span></p>
    <p><span><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1647&amp;y=528&amp;a=true&amp;file=GUI%2520CRASH.png&amp;t=eTLXybsCrj3hx9q&amp;scalingup=0" alt="" width="721" height="528" /></span></p>

    S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by
      #2

      Hi! traces are very helpful to analyze dump. please attach them as often as you can.

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      • harlan4096H Offline
        harlan4096H Offline
        harlan4096
        wrote on last edited by
        #3

        <p>Here You are a new dump + traces:</p>
        <p></p>
        <p>https://cloud.qainfo.ru/s/zFvx7mmPIM4tJIz</p>

        S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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        • JarvisJ Offline
          JarvisJ Offline
          Jarvis
          wrote on last edited by
          #4

          Cannot Reproduce

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          • harlan4096H Offline
            harlan4096H Offline
            harlan4096
            wrote on last edited by
            #5

            <p>How come? I just reproduced again the same GUI crash! sending again the dumps via the integrated sending of the product...</p>

            S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

            r3L4xR 1 Reply Last reply
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            • harlan4096H harlan4096

              <p>How come? I just reproduced again the same GUI crash! sending again the dumps via the integrated sending of the product...</p>

              r3L4xR Offline
              r3L4xR Offline
              r3L4x
              Moderators
              wrote on last edited by
              #6

              <p>@harlan4096 the bug is fixed in dev builds. That's why. :-)</p>

              Win 11 22H2 | Kaspersky Plus 21.14

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              • harlan4096H Offline
                harlan4096H Offline
                harlan4096
                wrote on last edited by
                #7

                <p>Thanks!</p>

                S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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