#236 Saved report will be deleted by avp itself

  • Rejected

    , last edited by Wesly.Zhang

    Reproduction steps:

    1. collect traces or dumps.
    2. Support --> Support Tools --> Send report to Technical Support.
    3. confirm uncheck Operation system information, check Data received for analysis.
    4. Select Save report to your computer. I choose to save the report to the Desktop.
    5. Wait for processing to the end.

    Actual result:

    You find the zip file was been created in Desktop. But Suddenly disappeared after the process of saving report finished.

    Expected Result:

    zip file should be created correctly, could not be delete.

    Here is the screen record video: https://cloud.qainfo.ru/s/2clvRhfDRrxmrhA    Access Password: Nw2m

    Traces for access password: Wv28

    System Settings

    Operating system: Win 7, x64

    System: Any

    Product: KIS

    Product Version: 20.0.0.+

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/BiI0iw4W8JZHrFj

  • Repeat submission of the same problem. Close 

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