#236 Saved report will be deleted by avp itself
- collect traces or dumps.
- Support --> Support Tools --> Send report to Technical Support.
- confirm uncheck Operation system information, check Data received for analysis.
- Select Save report to your computer. I choose to save the report to the Desktop.
- Wait for processing to the end.
You find the zip file was been created in Desktop. But Suddenly disappeared after the process of saving report finished.
zip file should be created correctly, could not be delete.
Here is the screen record video: https://cloud.qainfo.ru/s/2clvRhfDRrxmrhA Access Password: Nw2m
Traces for access password: Wv28
Operating system: Win 7, x64
Product Version: 20.0.0.+
Product Logs: https://cloud.qainfo.ru/s/BiI0iw4W8JZHrFj
Repeat submission of the same problem. Close