#2348 KTS20021MR1 remains asking to install Kaspersky Protection add-on (Mozilla)

  • Information provided

    , last edited by Jarvis

    Reproduction steps:

    No special steps, I have Mozilla FireFox 75 + already installed Kaspersky Protection add-on.

    Actual result:

    Every few minutes I get a warning to install KP for Mozilla FireFox, also a warning in KTS Notification Center:

    System Settings

    Operating system: Win 10, x64

    System: AMD Athlon II X3 450 3,2 Ghz + 8 GB RAM + 2 SSDs: Samsumg Pro + Crucial MX300

    Product: KTS

    Product Version:

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/PzXHHIen4VBiLyQ

  • hi! did you get plugin from store ? (if yes - it's 21.0, not a 21.1, so product cannot see it. does your plugin works normally?)
  • , last edited by harlan4096

    Yes, I installed from Mozilla Store, from this link: https://addons.mozilla.org/es/firefox/addon/kaspersky-protection-2021/

    This is the link KTS2021MR1 beta is redirecting me to install the plugin, and once installed still getting the warning is not installed...

    Últ. actualización 13 de mayo de 2020

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