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  8. KTS20021MR1 remains asking to install Kaspersky Protection add-on (Mozilla)

KTS20021MR1 remains asking to install Kaspersky Protection add-on (Mozilla)

Scheduled Pinned Locked Moved Traffic checking (AV: web/mail/IM, AS/AB/DNT/PC)
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  • harlan4096H Offline
    harlan4096H Offline
    harlan4096
    βTester
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><strong></strong></p>
    <p><span>No special steps, I have Mozilla FireFox 75 + already installed Kaspersky Protection add-on.</span></p>
    <p><span></span></p>
    <p><strong>Actual result:</strong></p>
    <p><span></span></p>
    <p><span>Every few minutes I get a warning to install KP for Mozilla FireFox, also a warning in KTS Notification Center:</span></p>
    <p><span></span></p>
    <p><strong><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1660&amp;y=534&amp;a=true&amp;file=M2.png&amp;t=VfAiIuugPuaPVrj&amp;scalingup=0" alt="" width="767" height="102" /></strong></p>
    <p><span><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1660&amp;y=534&amp;a=true&amp;file=M1.png&amp;t=TVnw7d7ALZoVTmC&amp;scalingup=0" alt="" width="1302" height="369" /></span></p>

    S1 (Desktop MELPOMENIA): KES 12.11 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.24 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by
      #2

      hi! did you get plugin from store ? (if yes - it's 21.0, not a 21.1, so product cannot see it. does your plugin works normally?)

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      • harlan4096H Offline
        harlan4096H Offline
        harlan4096
        βTester
        wrote on last edited by harlan4096
        #3

        <p>Yes, I installed from Mozilla Store, from this link: <a href="https://addons.mozilla.org/es/firefox/addon/kaspersky-protection-2021/" target="_blank" rel="noopener">https://addons.mozilla.org/es/firefox/addon/kaspersky-protection-2021/</a></p>
        <p></p>
        <p>This is the link KTS2021MR1 beta is redirecting me to install the plugin, and once installed still getting the warning is not installed...</p>
        <p></p>
        <blockquote>
        <div>Versión 0.0.222.0</div>
        <div>Últ. actualización 13 de mayo de 2020</div>
        </blockquote>

        S1 (Desktop MELPOMENIA): KES 12.11 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.24 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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        • JarvisJ Offline
          JarvisJ Offline
          Jarvis
          wrote on last edited by
          #4

          obsolete

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