#2249 Error installing driver klgse.sys_x64, error code: -2147024319


  • Rejected

    , last edited by Jarvis

    Reproduction steps:

    An error occurred while installing the application.

    Actual result:

    success failure.

    Expected Result:

    Installed successfully.

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 4790k, Western Digital 2T black disk

    Product: KIS

    Product Version: 21.0.42.1482

    Language: zh-CN

    Product Logs: https://cloud.qainfo.ru/s/HPooZCLdVJPW2x1

  • , last edited by Wesly.Zhang

    Hi,

    klhk.sys and klgse.sys located in C:\Program Files (x86)\Common Files\Kaspersky Lab folder is not signed, only use Kaspersky self signed certificate. Just link @xzz123 said, The driver loaded failed because of secure boot.

    InstallDriversDeferred (38f4:2f60) [16:54:48:055]: A file copy 'C:\Program Files (x86)\Common Files\Kaspersky Lab\klgse\klgse_x64\klgse.sys'->'C:\Windows\system32\DRIVERS\klgse.sys' operation has started.

    InstallDriversDeferred (38f4:2f60) [16:54:48:057]: A file copying 'C:\Program Files (x86)\Common Files\Kaspersky Lab\klgse\klgse_x64\klgse.sys'->'C:\Windows\system32\DRIVERS\klgse.sys' operation has ended.

    InstallDriversDeferred (38f4:2f60) [16:54:48:058]: A subqueue 0 has ended.

    InstallDriversDeferred (38f4:2f60) [16:54:48:059]: The queue has finished committing.

    InstallDriversDeferred (38f4:2f60) [16:54:48:060]: StartService: 'klgse'

    InstallDriversDeferred (38f4:2f60) [16:54:48:069]: Failed to execute driver package 'klgse.sys_x64'. Failed to start service: klgse Error 0x80070241.

    InstallDriversDeferred (38f4:2860) [16:54:48:069]: Failed to start service: klgse Error 0x80070241.

    MSI (s) (64!60) [16:56:15:416]: 应用程序: 卡巴斯基安全软件技术预览--错误27300。 安装驱动程序 klgse.sys_x64 时出错。错误码: -2147024319。<<29100>>

    InstallDriversDeferred (38f4:2860) [16:56:15:417]: InstallDriversDeferred: finished. Return value 1603.

  • hello! Can you please try reproduce it on 1532 ? all drivers should be signed now.
  • @jarvis said in Error installing driver klgse\.sys\_x64, error code: \-2147024319:

    hello! Can you please try reproduce it on 1532 ? all drivers should be signed now.

    Indeed, it does not recur now.



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