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  7. [2021] Safe Money (SM, VK/SK)
  8. Can't get Safe Money working with FF, Chrome or Edge Chromium

Can't get Safe Money working with FF, Chrome or Edge Chromium

Scheduled Pinned Locked Moved [2021] Safe Money (SM, VK/SK)
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  • harlan4096H Offline
    harlan4096H Offline
    harlan4096
    wrote on last edited by
    #5

    <p>It seems is working fine with FF now with build KTS 42.1482...</p>

    S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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    • harlan4096H harlan4096

      <p>It seems is working fine with FF now with build KTS 42.1482...</p>

      D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by Dmitriy.Pisarets
      #6

      <p>@harlan4096, <span>¡Hola</span>! How about *.1532  =) ?</p>

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      • harlan4096H Offline
        harlan4096H Offline
        harlan4096
        wrote on last edited by
        #7

        <p>Just got it via auto-update, I will test with it soon!</p>

        S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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        • harlan4096H harlan4096

          <p><strong>Reproduction steps:</strong></p>
          <p><span>No special steps, just added my bank URL and start the SM session...</span></p>
          <p><span></span></p>
          <p><strong>Actual result:</strong></p>
          <p><span>In FF I get: Content Encoding Error...</span></p>
          <p><span><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1664&amp;y=534&amp;a=true&amp;file=SM.png&amp;t=M6IVM5V8UXAWbOT&amp;scalingup=0" alt="" width="699" height="534" /></span></p>
          <p><span></span></p>
          <p><span>In Chrome & Edge Chromium I get blank page.</span></p>

          D Offline
          D Offline
          Dmitriy.Pisarets
          Kaspersky Lab
          wrote on last edited by
          #8

          <p>@harlan4096, can you please try reproduce it with Anti-banner switched off? </p>

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          • harlan4096H Offline
            harlan4096H Offline
            harlan4096
            wrote on last edited by
            #9

            <p>Sure!</p>

            S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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            • harlan4096H harlan4096

              <p>Sure!</p>

              D Offline
              D Offline
              Dmitriy.Pisarets
              Kaspersky Lab
              wrote on last edited by
              #10

              <p>@harlan4096, also please clear your browser history, if possible . </p>

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              • harlan4096H Offline
                harlan4096H Offline
                harlan4096
                wrote on last edited by
                #11

                <p>Ok, but being already in SM session (with green frame)?</p>

                S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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                • harlan4096H harlan4096

                  <p>Ok, but being already in SM session (with green frame)?</p>

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                  D Offline
                  Dmitriy.Pisarets
                  Kaspersky Lab
                  wrote on last edited by
                  #12

                  <p>@harlan4096, i think - before. Colegue said - for the fist visit - it's ok, but at the next one page is blocked </p>

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                  • harlan4096H Offline
                    harlan4096H Offline
                    harlan4096
                    wrote on last edited by harlan4096
                    #13

                    <p>I finally could reproduce again the issue...</p>
                    <p></p>
                    <p>I deleted cache and cookies of my FF, also deleted in C:\ProgramData\Kaspersky\SafeBrowser -> folders for the 3 browsers: FF, Chrome and Edge Chom.</p>
                    <p></p>
                    <p>Using AdGuard version 7.3 (last beta), but even disabling its protection the issue is reproducible.</p>
                    <p></p>
                    <p>Tried also with Anti-Banner disabled and enabled, same results: in FF got <strong>Content Encoding Error</strong>, in Chrome blank page...</p>
                    <p></p>
                    <p>Probably it is an incompatibility with AdGuard...</p>
                    <p></p>
                    <p>Traces: <a href="https://cloud.qainfo.ru/s/lxwpuGkP5ew60zp" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/lxwpuGkP5ew60zp</a></p>

                    S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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                    • harlan4096H Offline
                      harlan4096H Offline
                      harlan4096
                      wrote on last edited by
                      #14

                      <p>With this new RC I deleted in C:\ProgramData\Kaspersky\SafeBrowser folder for FireFox, and now it's working fine when logging my bank, not getting Content Encoding Error, don't know it is enough or I would also delete cookies and cache of the browser?</p>

                      S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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