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  8. Can't get Safe Money working with FF, Chrome or Edge Chromium

Can't get Safe Money working with FF, Chrome or Edge Chromium

Scheduled Pinned Locked Moved [2021] Safe Money (SM, VK/SK)
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  • harlan4096H Offline
    harlan4096H Offline
    harlan4096
    βTester
    wrote on last edited by Jarvis
    #1

    Reproduction steps:

    No special steps, just added my bank URL and start the SM session...

    Actual result:

    In FF I get: Content Encoding Error...

    In Chrome & Edge Chromium I get blank page.

    S1 (Desktop MELPOMENIA): KPremium 21.25 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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    • harlan4096H Offline
      harlan4096H Offline
      harlan4096
      βTester
      wrote on last edited by
      #2

      Update: today Safe Money with FF73.0.1 is working fine, but still blank page with Chrome & Edge Chromium browsers...

      S1 (Desktop MELPOMENIA): KPremium 21.25 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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      • harlan4096H Offline
        harlan4096H Offline
        harlan4096
        βTester
        wrote on last edited by
        #3

        Update 2: false alarm, issues still continues with FF...

        S1 (Desktop MELPOMENIA): KPremium 21.25 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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        • harlan4096H Offline
          harlan4096H Offline
          harlan4096
          βTester
          wrote on last edited by
          #4

          New Update: now Chrome works fine, but in FF I can access without issues to my bank sit, but when I type my credentials to access then I get error... probably it's because I'm using AdGuard Desktop solution, I installed a beta that seems to fix the issue Safe Money + Chrome but still Safe Money + FF issue is there...

          S1 (Desktop MELPOMENIA): KPremium 21.25 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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          • harlan4096H Offline
            harlan4096H Offline
            harlan4096
            βTester
            wrote on last edited by
            #5

            It seems is working fine with FF now with build KTS 42.1482...

            S1 (Desktop MELPOMENIA): KPremium 21.25 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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            • harlan4096H harlan4096

              It seems is working fine with FF now with build KTS 42.1482...

              D Offline
              D Offline
              Dmitriy.Pisarets
              Kaspersky Lab
              wrote on last edited by Dmitriy.Pisarets
              #6

              @harlan4096, ¡Hola! How about *.1532  =) ?

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              • harlan4096H Offline
                harlan4096H Offline
                harlan4096
                βTester
                wrote on last edited by
                #7

                Just got it via auto-update, I will test with it soon!

                S1 (Desktop MELPOMENIA): KPremium 21.25 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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                • harlan4096H harlan4096

                  Reproduction steps:

                  No special steps, just added my bank URL and start the SM session...

                  Actual result:

                  In FF I get: Content Encoding Error...

                  In Chrome & Edge Chromium I get blank page.

                  D Offline
                  D Offline
                  Dmitriy.Pisarets
                  Kaspersky Lab
                  wrote on last edited by
                  #8

                  @harlan4096, can you please try reproduce it with Anti-banner switched off? 

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                  • harlan4096H Offline
                    harlan4096H Offline
                    harlan4096
                    βTester
                    wrote on last edited by
                    #9

                    Sure!

                    S1 (Desktop MELPOMENIA): KPremium 21.25 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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                    • harlan4096H harlan4096

                      Sure!

                      D Offline
                      D Offline
                      Dmitriy.Pisarets
                      Kaspersky Lab
                      wrote on last edited by
                      #10

                      @harlan4096, also please clear your browser history, if possible . 

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                      • harlan4096H Offline
                        harlan4096H Offline
                        harlan4096
                        βTester
                        wrote on last edited by
                        #11

                        Ok, but being already in SM session (with green frame)?

                        S1 (Desktop MELPOMENIA): KPremium 21.25 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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                        • harlan4096H harlan4096

                          Ok, but being already in SM session (with green frame)?

                          D Offline
                          D Offline
                          Dmitriy.Pisarets
                          Kaspersky Lab
                          wrote on last edited by
                          #12

                          @harlan4096, i think - before. Colegue said - for the fist visit - it's ok, but at the next one page is blocked 

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                          • harlan4096H Offline
                            harlan4096H Offline
                            harlan4096
                            βTester
                            wrote on last edited by harlan4096
                            #13

                            I finally could reproduce again the issue...

                            I deleted cache and cookies of my FF, also deleted in C:\ProgramData\Kaspersky\SafeBrowser -> folders for the 3 browsers: FF, Chrome and Edge Chom.

                            Using AdGuard version 7.3 (last beta), but even disabling its protection the issue is reproducible.

                            Tried also with Anti-Banner disabled and enabled, same results: in FF got Content Encoding Error, in Chrome blank page...

                            Probably it is an incompatibility with AdGuard...

                            Traces: https://cloud.qainfo.ru/s/lxwpuGkP5ew60zp

                            S1 (Desktop MELPOMENIA): KPremium 21.25 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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                            • harlan4096H Offline
                              harlan4096H Offline
                              harlan4096
                              βTester
                              wrote on last edited by
                              #14

                              With this new RC I deleted in C:\ProgramData\Kaspersky\SafeBrowser folder for FireFox, and now it's working fine when logging my bank, not getting Content Encoding Error, don't know it is enough or I would also delete cookies and cache of the browser?

                              S1 (Desktop MELPOMENIA): KPremium 21.25 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

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