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  7. [2021] Safe Money (SM, VK/SK)
  8. Can't get Safe Money working with FF, Chrome or Edge Chromium

Can't get Safe Money working with FF, Chrome or Edge Chromium

Scheduled Pinned Locked Moved [2021] Safe Money (SM, VK/SK)
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  • harlan4096H Online
    harlan4096H Online
    harlan4096
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span>No special steps, just added my bank URL and start the SM session...</span></p>
    <p><span></span></p>
    <p><strong>Actual result:</strong></p>
    <p><span>In FF I get: Content Encoding Error...</span></p>
    <p><span><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1664&amp;y=534&amp;a=true&amp;file=SM.png&amp;t=M6IVM5V8UXAWbOT&amp;scalingup=0" alt="" width="699" height="534" /></span></p>
    <p><span></span></p>
    <p><span>In Chrome & Edge Chromium I get blank page.</span></p>

    S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

    D 1 Reply Last reply
    0
    • harlan4096H Online
      harlan4096H Online
      harlan4096
      wrote on last edited by
      #2

      <p><strong>Update:</strong> today Safe Money with FF73.0.1 is working fine, but still blank page with Chrome & Edge Chromium browsers...</p>
      <div id="simple-translate">
      <div>
      <div></div>
      <div>
      <div>
      <div></div>
      <div>
      <p style="color: #000000;"></p>
      <p style="color: #737373;"></p>
      </div>
      </div>
      </div>
      </div>
      </div>

      S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

      1 Reply Last reply
      0
      • harlan4096H Online
        harlan4096H Online
        harlan4096
        wrote on last edited by
        #3

        <p><strong>Update 2:</strong> false alarm, issues still continues with FF...</p>

        S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

        1 Reply Last reply
        0
        • harlan4096H Online
          harlan4096H Online
          harlan4096
          wrote on last edited by
          #4

          <p><strong>New Update:</strong> now Chrome works fine, but in FF I can access without issues to my bank sit, but when I type my credentials to access then I get error... probably it's because I'm using AdGuard Desktop solution, I installed a beta that seems to fix the issue Safe Money + Chrome but still Safe Money + FF issue is there...</p>
          <div id="simple-translate">
          <div>
          <div></div>
          <div>
          <div>
          <div></div>
          <div>
          <p style="color: #000000;"></p>
          <p style="color: #737373;"></p>
          </div>
          </div>
          </div>
          </div>
          </div>

          S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

          1 Reply Last reply
          0
          • harlan4096H Online
            harlan4096H Online
            harlan4096
            wrote on last edited by
            #5

            <p>It seems is working fine with FF now with build KTS 42.1482...</p>

            S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

            D 1 Reply Last reply
            0
            • harlan4096H harlan4096

              <p>It seems is working fine with FF now with build KTS 42.1482...</p>

              D Online
              D Online
              Dmitriy.Pisarets
              Kaspersky Lab
              wrote on last edited by Dmitriy.Pisarets
              #6

              <p>@harlan4096, <span>¡Hola</span>! How about *.1532  =) ?</p>

              1 Reply Last reply
              0
              • harlan4096H Online
                harlan4096H Online
                harlan4096
                wrote on last edited by
                #7

                <p>Just got it via auto-update, I will test with it soon!</p>

                S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

                1 Reply Last reply
                0
                • harlan4096H harlan4096

                  <p><strong>Reproduction steps:</strong></p>
                  <p><span>No special steps, just added my bank URL and start the SM session...</span></p>
                  <p><span></span></p>
                  <p><strong>Actual result:</strong></p>
                  <p><span>In FF I get: Content Encoding Error...</span></p>
                  <p><span><img src="https://cloud.qainfo.ru/index.php/apps/files_sharing/ajax/publicpreview.php?x=1664&amp;y=534&amp;a=true&amp;file=SM.png&amp;t=M6IVM5V8UXAWbOT&amp;scalingup=0" alt="" width="699" height="534" /></span></p>
                  <p><span></span></p>
                  <p><span>In Chrome & Edge Chromium I get blank page.</span></p>

                  D Online
                  D Online
                  Dmitriy.Pisarets
                  Kaspersky Lab
                  wrote on last edited by
                  #8

                  <p>@harlan4096, can you please try reproduce it with Anti-banner switched off? </p>

                  1 Reply Last reply
                  0
                  • harlan4096H Online
                    harlan4096H Online
                    harlan4096
                    wrote on last edited by
                    #9

                    <p>Sure!</p>

                    S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

                    D 1 Reply Last reply
                    0
                    • harlan4096H harlan4096

                      <p>Sure!</p>

                      D Online
                      D Online
                      Dmitriy.Pisarets
                      Kaspersky Lab
                      wrote on last edited by
                      #10

                      <p>@harlan4096, also please clear your browser history, if possible . </p>

                      1 Reply Last reply
                      0
                      • harlan4096H Online
                        harlan4096H Online
                        harlan4096
                        wrote on last edited by
                        #11

                        <p>Ok, but being already in SM session (with green frame)?</p>

                        S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

                        D 1 Reply Last reply
                        0
                        • harlan4096H harlan4096

                          <p>Ok, but being already in SM session (with green frame)?</p>

                          D Online
                          D Online
                          Dmitriy.Pisarets
                          Kaspersky Lab
                          wrote on last edited by
                          #12

                          <p>@harlan4096, i think - before. Colegue said - for the fist visit - it's ok, but at the next one page is blocked </p>

                          1 Reply Last reply
                          0
                          • harlan4096H Online
                            harlan4096H Online
                            harlan4096
                            wrote on last edited by harlan4096
                            #13

                            <p>I finally could reproduce again the issue...</p>
                            <p></p>
                            <p>I deleted cache and cookies of my FF, also deleted in C:\ProgramData\Kaspersky\SafeBrowser -> folders for the 3 browsers: FF, Chrome and Edge Chom.</p>
                            <p></p>
                            <p>Using AdGuard version 7.3 (last beta), but even disabling its protection the issue is reproducible.</p>
                            <p></p>
                            <p>Tried also with Anti-Banner disabled and enabled, same results: in FF got <strong>Content Encoding Error</strong>, in Chrome blank page...</p>
                            <p></p>
                            <p>Probably it is an incompatibility with AdGuard...</p>
                            <p></p>
                            <p>Traces: <a href="https://cloud.qainfo.ru/s/lxwpuGkP5ew60zp" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/lxwpuGkP5ew60zp</a></p>

                            S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

                            1 Reply Last reply
                            0
                            • harlan4096H Online
                              harlan4096H Online
                              harlan4096
                              wrote on last edited by
                              #14

                              <p>With this new RC I deleted in C:\ProgramData\Kaspersky\SafeBrowser folder for FireFox, and now it's working fine when logging my bank, not getting Content Encoding Error, don't know it is enough or I would also delete cookies and cache of the browser?</p>

                              S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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