#2230 Can't get Safe Money working with FF, Chrome or Edge Chromium


  • Accepted

    , last edited by Jarvis

    Reproduction steps:

    No special steps, just added my bank URL and start the SM session...

    Actual result:

    In FF I get: Content Encoding Error...

    In Chrome & Edge Chromium I get blank page.

    System Settings

    Operating system: Win 10, x64

    System: AMD Athlon II X3 450 3,2 Ghz + 8 GB RAM + 2 SSDs: Samsumg Pro + Crucial MX300

    Product: KTS

    Product Version: 21.0.0.+

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/WzO8HqXyI11Hus3

  • Update: today Safe Money with FF73.0.1 is working fine, but still blank page with Chrome & Edge Chromium browsers...

  • Update 2: false alarm, issues still continues with FF...

  • New Update: now Chrome works fine, but in FF I can access without issues to my bank sit, but when I type my credentials to access then I get error... probably it's because I'm using AdGuard Desktop solution, I installed a beta that seems to fix the issue Safe Money + Chrome but still Safe Money + FF issue is there...

  • It seems is working fine with FF now with build KTS 42.1482...

  • , last edited by Dmitriy.Pisarets

    @harlan4096, ¡Hola! How about *.1532  😃 ?

  • Just got it via auto-update, I will test with it soon!

  • @harlan4096, can you please try reproduce it with Anti-banner switched off? 

  • Sure!

  • @harlan4096, also please clear your browser history, if possible . 

  • Ok, but being already in SM session (with green frame)?

  • @harlan4096, i think - before. Colegue said - for the fist visit - it's ok, but at the next one page is blocked 

  • , last edited by harlan4096

    I finally could reproduce again the issue...

    I deleted cache and cookies of my FF, also deleted in C:\ProgramData\Kaspersky\SafeBrowser -> folders for the 3 browsers: FF, Chrome and Edge Chom.

    Using AdGuard version 7.3 (last beta), but even disabling its protection the issue is reproducible.

    Tried also with Anti-Banner disabled and enabled, same results: in FF got Content Encoding Error, in Chrome blank page...

    Probably it is an incompatibility with AdGuard...

    Traces: https://cloud.qainfo.ru/s/lxwpuGkP5ew60zp

  • With this new RC I deleted in C:\ProgramData\Kaspersky\SafeBrowser folder for FireFox, and now it's working fine when logging my bank, not getting Content Encoding Error, don't know it is enough or I would also delete cookies and cache of the browser?



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