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  8. The update is slow, and the update source that starts with the letter "S" shows an update error, and the update is not successful until the last update source that starts with "downloads"

The update is slow, and the update source that starts with the letter "S" shows an update error, and the update is not successful until the last update source that starts with "downloads"

Scheduled Pinned Locked Moved [2021] Installation/Removal/Updates
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  • huang1111H Offline
    huang1111H Offline
    huang1111
    [2021] Diamond BT
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span>Click "Run Update"</span></p>
    <p><strong>Actual result:</strong></p>
    <p><span>The update is slow and the update source update error that starts with the letter "S" appears</span></p>
    <p><strong>Expected Result:</strong></p>
    <p><span>Updates quickly, and there is no prompt for update source update errors that begin with the letter "S"</span></p>

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    • huang1111H Offline
      huang1111H Offline
      huang1111
      [2021] Diamond BT
      wrote on last edited by
      #2

      <p>Added: After my inquiry, not only I found the update source is wrong, but many people have found the problem with the update source. Please check if the CDN in China is normal, thanks! (If your environment cannot reproduce the issue, please do not close the issue first. I want to confirm that the issue is no longer reproduced in China and then request to close the issue)</p>

      D 1 Reply Last reply
      0
      • huang1111H huang1111

        <p>Added: After my inquiry, not only I found the update source is wrong, but many people have found the problem with the update source. Please check if the CDN in China is normal, thanks! (If your environment cannot reproduce the issue, please do not close the issue first. I want to confirm that the issue is no longer reproduced in China and then request to close the issue)</p>

        D Offline
        D Offline
        Dmitriy.Pisarets
        Kaspersky Lab
        wrote on last edited by
        #3

        <p>@huang1111, hello! Can you please check it on release 2020 product? if problem stays - please connect our support - they'll solve it. If it reproduces only in beta - so I'll make a bug. Thx. </p>

        huang1111H 1 Reply Last reply
        0
        • D Dmitriy.Pisarets

          <p>@huang1111, hello! Can you please check it on release 2020 product? if problem stays - please connect our support - they'll solve it. If it reproduces only in beta - so I'll make a bug. Thx. </p>

          huang1111H Offline
          huang1111H Offline
          huang1111
          [2021] Diamond BT
          wrote on last edited by
          #4

          <p>@dmitriy-pisarets said in <a href="/post/7822" target="_blank" rel="noopener">The update is slow, and the update source that starts with the letter "S" shows an update error, and the update is not successful until the last update source that starts with "downloads"</a>:</p>
          <blockquote>
          <p>@huang1111, hello! Can you please check it on release 2020 product? if problem stays - please connect our support - they'll solve it. If it reproduces only in beta - so I'll make a bug. Thx. </p>
          </blockquote>
          <p>Hello there! This problem can indeed be reproduced on 2020 products. I will contact the technical support in China to solve this problem, but I am more worried about whether they will reject my request with "this update source is the update source of the beta version".</p>

          D 1 Reply Last reply
          0
          • huang1111H huang1111

            <p>@dmitriy-pisarets said in <a href="/post/7822" target="_blank" rel="noopener">The update is slow, and the update source that starts with the letter "S" shows an update error, and the update is not successful until the last update source that starts with "downloads"</a>:</p>
            <blockquote>
            <p>@huang1111, hello! Can you please check it on release 2020 product? if problem stays - please connect our support - they'll solve it. If it reproduces only in beta - so I'll make a bug. Thx. </p>
            </blockquote>
            <p>Hello there! This problem can indeed be reproduced on 2020 products. I will contact the technical support in China to solve this problem, but I am more worried about whether they will reject my request with "this update source is the update source of the beta version".</p>

            D Offline
            D Offline
            Dmitriy.Pisarets
            Kaspersky Lab
            wrote on last edited by
            #5

            <p>@huang1111 but if you try release official product from  official  web-site, it will use real servers, so support won't reject you problem. They shouldn't.  </p>

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            • JarvisJ Offline
              JarvisJ Offline
              Jarvis
              wrote on last edited by
              #6

              i will close it, cause it's not problem of beta version. If you still have any questions about this situation, r problem with support - please write me in chat

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