#2009 The update is slow, and the update source that starts with the letter "S" shows an update error, and the update is not successful until the last update source that starts with "downloads"


  • Rejected

    , last edited by Jarvis

    Reproduction steps:

    Click "Run Update"

    Actual result:

    The update is slow and the update source update error that starts with the letter "S" appears

    Expected Result:

    Updates quickly, and there is no prompt for update source update errors that begin with the letter "S"

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 4790k, Western Digital 2T black disk

    Product: KIS

    Product Version: 21.0.33.1168

    Language: zh-CN

    Product Logs: https://c-t.work/s/b87e8936c84b4e

  • Added: After my inquiry, not only I found the update source is wrong, but many people have found the problem with the update source. Please check if the CDN in China is normal, thanks! (If your environment cannot reproduce the issue, please do not close the issue first. I want to confirm that the issue is no longer reproduced in China and then request to close the issue)

  • @huang1111, hello! Can you please check it on release 2020 product? if problem stays - please connect our support - they'll solve it. If it reproduces only in beta - so I'll make a bug. Thx. 

  • @dmitriy-pisarets said in The update is slow, and the update source that starts with the letter "S" shows an update error, and the update is not successful until the last update source that starts with "downloads":

    @huang1111, hello! Can you please check it on release 2020 product? if problem stays - please connect our support - they'll solve it. If it reproduces only in beta - so I'll make a bug. Thx. 

    Hello there! This problem can indeed be reproduced on 2020 products. I will contact the technical support in China to solve this problem, but I am more worried about whether they will reject my request with "this update source is the update source of the beta version".

  • @huang1111 but if you try release official product from  official  web-site, it will use real servers, so support won't reject you problem. They shouldn't.  

  • i will close it, cause it's not problem of beta version. If you still have any questions about this situation, r problem with support - please write me in chat


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