#200 Started KSC up


  • Rejected

    , last edited by Jarvis

    Real system:

    Windows 10 64-bit, Version 1803

    KIS 20.0.0.318 de app + drv verifier enabled

    Reproduction steps:

    I just started Kaspersky Secure Connection on the Desktop and got a KSDE-dump.

    Actual result:

    KSC didnt start.

    Expected Result:

    KSC started.

    Edit:

    After some attempts it seems only the ui process starts for a while before closing again, everytime i try to start it a dump file gets created.

    Another set of Traces+dump: https://cloud.qainfo.ru/s/HsEIKQQWnuUeytK

    Edit2:

    Rebooted the system, Kapsersky secure connection still wont start.

    Another set of traces+dump:https://cloud.qainfo.ru/s/U2xCtxDAdWFdoej

    I was able to start it up before so i am wondering where this issue is coming from.

    Edit3:

    I think the problem is caused by not existing folders, to be specific i remembered, after going through a log, that i deleted the KSDE folder under programdata\kaspersky lab\ while testing things, that should be the cause.

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 4770 @ 3.4GHZ, 12,0GB RAM, NVIDIA Geforce GTX 1060 6GB, Harddisk 1TB

    Product: KS

    Product Version: 20.0.0.318

    Language: de-DE

    Product Logs: https://cloud.qainfo.ru/s/O8Jg1ojiDBt6rXQ



  • Cannot Reproduce


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