#1923 Safe banking dump


  • Accepted

    , last edited by Jarvis

    Real PC:

    Windows 10 x64 18363.476

    KTS 21.0.29.1036 app+drv ver. on

    Standard Browser: Firefox

    um:application_fault_avrf_5c40d234_safe_banking.dll!ekagetobjectfactory

    Reproduction steps:

    Not realy sure what happened here.

    I was trying to pay something with paypal and was switching around between safe money browser and normal firefox i just had closed the safe money browser and tried to login in paypal in the normal browser when this dump came. The first one was corrupted but i got 3 failed attempts to write the same dump again so i took the last one.

    Actual result:

    Login was made hard beacuse of the dump creation

    Expected Result:

    No dump no problem 😃

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 4770 @ 3.4GHZ, 12,0GB RAM, NVIDIA Geforce GTX 1060 6GB, Harddisk 1TB

    Product: KTS

    Product Version: 21.0.29.1036

    Language: de-DE

    Product Logs: https://cloud.qainfo.ru/s/PHFbrvkuwt7SR3V

  • @helios_07, hello! 

    Can you please try to reproduce this dump with collecting HAR-traces

    in your browser go  F12 tools -> network, switch on "preserve logs". after dump save browser's traces as HAR file.

  • @dmitriy-pisarets

    I will try that over the weekend and report back next week or if i can reproduce it.

  • @dmitriy-pisarets

    KTS 21.0.33.1168 app+drv ver. on

    Reproduction Steps:

    1. open the paypal login page with a link like : https://www.paypal.com/de/signin/
    2. turn off the option to save settings for this site and open website in safe browser
    3. type in a username and password (first signs of problems start here its usualy laggy the typing in of the password)
    4. close safe browser
    5. refresh the page where you were asked if you want to open the site in safe browser
    6. turn off the option to save settings for this site and open website in normal browser
    7. type in your info, click something on the site, logging in not required ( the dump should be created now during this step)

    Dump + traces + har logs: https://cloud.qainfo.ru/s/TxlyTEhUj8N6EFF

    With those steps its stable to reproduce for me.



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