#1923 Safe banking dump
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Fixed
Real PC:
Windows 10 x64 18363.476
KTS 21.0.29.1036 app+drv ver. on
Standard Browser: Firefox
um:application_fault_avrf_5c40d234_safe_banking.dll!ekagetobjectfactory
Reproduction steps:
Not realy sure what happened here.
I was trying to pay something with paypal and was switching around between safe money browser and normal firefox i just had closed the safe money browser and tried to login in paypal in the normal browser when this dump came. The first one was corrupted but i got 3 failed attempts to write the same dump again so i took the last one.
Actual result:
Login was made hard beacuse of the dump creation
Expected Result:
No dump no problem
System Settings
Operating system: Win 10, x64
System: Intel Core i7 4770 @ 3.4GHZ, 12,0GB RAM, NVIDIA Geforce GTX 1060 6GB, Harddisk 1TB
Product: KTS
Product Version: 21.0.29.1036
Language: de-DE
Product Logs: https://cloud.qainfo.ru/s/PHFbrvkuwt7SR3V
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@helios_07, hello!
Can you please try to reproduce this dump with collecting HAR-traces
in your browser go F12 tools -> network, switch on "preserve logs". after dump save browser's traces as HAR file.
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I will try that over the weekend and report back next week or if i can reproduce it.
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KTS 21.0.33.1168 app+drv ver. on
Reproduction Steps:
- open the paypal login page with a link like : https://www.paypal.com/de/signin/
- turn off the option to save settings for this site and open website in safe browser
- type in a username and password (first signs of problems start here its usualy laggy the typing in of the password)
- close safe browser
- refresh the page where you were asked if you want to open the site in safe browser
- turn off the option to save settings for this site and open website in normal browser
- type in your info, click something on the site, logging in not required ( the dump should be created now during this step)
Dump + traces + har logs: https://cloud.qainfo.ru/s/TxlyTEhUj8N6EFF
With those steps its stable to reproduce for me.
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@helios_07 HI! thx for your time!
can you please:
1 ) try reproduce it in other browsers
2) tell us what plugins are in your FF
3) in FF go to about:config, set filter referer and send us all fields and they value to us
Thank you!
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1) Still working on it.
2) Dark Reader, Decentraleyes, HTTPS Everywhere, Privacy Badger, Ublock Origin, Kaspersky Password Manager, Kaspersky Protection
3) https://cloud.qainfo.ru/s/wfe2ITjRLg267Qr
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@helios_07, Hi! thx for your time. Looking forward answer on 1) position
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Hi dmitriy,
I think this is the dump from using chrome, its very different there. It seems i only had to open paypal login and type something in, then i get an unhandled exception in plugin-nms.exe and a while later the dump.
A key part for the dump seem to be one or more of the plugins, but i havent had the time to figure out which.
Traces + dump: https://cloud.qainfo.ru/s/BM9nFOcDl6sqdAt
As far as i can tell, something goes wrong in combination with those plugins when i go on the paypal login page, which results in the dump in the end. Should be the same for Firefox.
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@helios_07 said in Safe banking dump:
dump from using chrome
this dump generated new issue. Thank you for your time.
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@helios_07 hello! there is setting network.http.sendRefererHeader = 0 it cause problem. this setting isn't standart, did you change it manually? if you'll change it - problem will pass away
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