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Safe banking dump

Scheduled Pinned Locked Moved [2021] Crashes/Dumps/BSOD
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  • H Offline
    H Offline
    Helios_07
    wrote on last edited by Jarvis
    #1

    Real PC:

    Windows 10 x64 18363.476

    KTS 21.0.29.1036 app+drv ver. on

    Standard Browser: Firefox

    um:application_fault_avrf_5c40d234_safe_banking.dll!ekagetobjectfactory

    Reproduction steps:

    Not realy sure what happened here.

    I was trying to pay something with paypal and was switching around between safe money browser and normal firefox i just had closed the safe money browser and tried to login in paypal in the normal browser when this dump came. The first one was corrupted but i got 3 failed attempts to write the same dump again so i took the last one.

    Actual result:

    Login was made hard beacuse of the dump creation

    Expected Result:

    No dump no problem =)

    PC:
    Windows 10 64-bit Version 20H2
    Build 19042.985
    Intel Core i10-10900K @ 3,7GHZ
    32,0 GB-RAM
    NVIDIA Geforce RTX 2080 TI 11GB
    KIS 21.4.8.292
    KPM 9.0.2.15298(o)
    Forum Signature from 25.May.2021

    D 2 Replies Last reply
    0
    • H Helios_07

      Real PC:

      Windows 10 x64 18363.476

      KTS 21.0.29.1036 app+drv ver. on

      Standard Browser: Firefox

      um:application_fault_avrf_5c40d234_safe_banking.dll!ekagetobjectfactory

      Reproduction steps:

      Not realy sure what happened here.

      I was trying to pay something with paypal and was switching around between safe money browser and normal firefox i just had closed the safe money browser and tried to login in paypal in the normal browser when this dump came. The first one was corrupted but i got 3 failed attempts to write the same dump again so i took the last one.

      Actual result:

      Login was made hard beacuse of the dump creation

      Expected Result:

      No dump no problem =)

      D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      @helios_07, hello! 

      Can you please try to reproduce this dump with collecting HAR-traces

      in your browser go  F12 tools -> network, switch on "preserve logs". after dump save browser's traces as HAR file.

      H 2 Replies Last reply
      0
      • D Dmitriy.Pisarets

        @helios_07, hello! 

        Can you please try to reproduce this dump with collecting HAR-traces

        in your browser go  F12 tools -> network, switch on "preserve logs". after dump save browser's traces as HAR file.

        H Offline
        H Offline
        Helios_07
        wrote on last edited by
        #3

        @dmitriy-pisarets

        I will try that over the weekend and report back next week or if i can reproduce it.

        PC:
        Windows 10 64-bit Version 20H2
        Build 19042.985
        Intel Core i10-10900K @ 3,7GHZ
        32,0 GB-RAM
        NVIDIA Geforce RTX 2080 TI 11GB
        KIS 21.4.8.292
        KPM 9.0.2.15298(o)
        Forum Signature from 25.May.2021

        1 Reply Last reply
        0
        • D Dmitriy.Pisarets

          @helios_07, hello! 

          Can you please try to reproduce this dump with collecting HAR-traces

          in your browser go  F12 tools -> network, switch on "preserve logs". after dump save browser's traces as HAR file.

          H Offline
          H Offline
          Helios_07
          wrote on last edited by
          #4

          @dmitriy-pisarets

          KTS 21.0.33.1168 app+drv ver. on

          Reproduction Steps:

          1. $1

          2. $1

          3. $1

          4. $1

          5. $1

          6. $1

          7. $1

          Dump + traces + har logs: https://cloud.qainfo.ru/s/TxlyTEhUj8N6EFF

          With those steps its stable to reproduce for me.

          PC:
          Windows 10 64-bit Version 20H2
          Build 19042.985
          Intel Core i10-10900K @ 3,7GHZ
          32,0 GB-RAM
          NVIDIA Geforce RTX 2080 TI 11GB
          KIS 21.4.8.292
          KPM 9.0.2.15298(o)
          Forum Signature from 25.May.2021

          D 1 Reply Last reply
          0
          • H Helios_07

            @dmitriy-pisarets

            KTS 21.0.33.1168 app+drv ver. on

            Reproduction Steps:

            1. $1

            2. $1

            3. $1

            4. $1

            5. $1

            6. $1

            7. $1

            Dump + traces + har logs: https://cloud.qainfo.ru/s/TxlyTEhUj8N6EFF

            With those steps its stable to reproduce for me.

            D Offline
            D Offline
            Dmitriy.Pisarets
            Kaspersky Lab
            wrote on last edited by
            #5

            @helios_07 HI! thx for your time!

            can you please:

            1 ) try reproduce it in other browsers 

            1. tell us what plugins are in your FF

            2. in FF go to  about:config, set filter referer and send us all fields and they value to us

            Thank you! 

            H 1 Reply Last reply
            0
            • D Dmitriy.Pisarets

              @helios_07 HI! thx for your time!

              can you please:

              1 ) try reproduce it in other browsers 

              1. tell us what plugins are in your FF

              2. in FF go to  about:config, set filter referer and send us all fields and they value to us

              Thank you! 

              H Offline
              H Offline
              Helios_07
              wrote on last edited by
              #6

              @dmitriy-pisarets

              1. Still working on it.

              2. Dark Reader, Decentraleyes, HTTPS Everywhere, Privacy Badger, Ublock Origin, Kaspersky Password Manager, Kaspersky Protection

              3. https://cloud.qainfo.ru/s/wfe2ITjRLg267Qr

              PC:
              Windows 10 64-bit Version 20H2
              Build 19042.985
              Intel Core i10-10900K @ 3,7GHZ
              32,0 GB-RAM
              NVIDIA Geforce RTX 2080 TI 11GB
              KIS 21.4.8.292
              KPM 9.0.2.15298(o)
              Forum Signature from 25.May.2021

              D 1 Reply Last reply
              0
              • H Helios_07

                @dmitriy-pisarets

                1. Still working on it.

                2. Dark Reader, Decentraleyes, HTTPS Everywhere, Privacy Badger, Ublock Origin, Kaspersky Password Manager, Kaspersky Protection

                3. https://cloud.qainfo.ru/s/wfe2ITjRLg267Qr

                D Offline
                D Offline
                Dmitriy.Pisarets
                Kaspersky Lab
                wrote on last edited by
                #7

                @helios_07, Hi! thx for your time. Looking forward answer on 1) position

                H 1 Reply Last reply
                0
                • D Dmitriy.Pisarets

                  @helios_07, Hi! thx for your time. Looking forward answer on 1) position

                  H Offline
                  H Offline
                  Helios_07
                  wrote on last edited by
                  #8

                  @dmitriy-pisarets

                  Hi dmitriy,

                  I think this is the dump from using chrome, its very different there. It seems i only had to open paypal login and type something in, then i get an unhandled exception in plugin-nms.exe and a while later the dump.

                  A key part for the dump seem to be one or more of the plugins, but i havent had the time to figure out which.

                  Traces +  dump: https://cloud.qainfo.ru/s/BM9nFOcDl6sqdAt

                  As far as i can tell, something goes wrong in combination with those plugins when i go on the paypal login page, which results in the dump in the end. Should be the same for Firefox.

                  PC:
                  Windows 10 64-bit Version 20H2
                  Build 19042.985
                  Intel Core i10-10900K @ 3,7GHZ
                  32,0 GB-RAM
                  NVIDIA Geforce RTX 2080 TI 11GB
                  KIS 21.4.8.292
                  KPM 9.0.2.15298(o)
                  Forum Signature from 25.May.2021

                  D 1 Reply Last reply
                  0
                  • H Helios_07

                    @dmitriy-pisarets

                    Hi dmitriy,

                    I think this is the dump from using chrome, its very different there. It seems i only had to open paypal login and type something in, then i get an unhandled exception in plugin-nms.exe and a while later the dump.

                    A key part for the dump seem to be one or more of the plugins, but i havent had the time to figure out which.

                    Traces +  dump: https://cloud.qainfo.ru/s/BM9nFOcDl6sqdAt

                    As far as i can tell, something goes wrong in combination with those plugins when i go on the paypal login page, which results in the dump in the end. Should be the same for Firefox.

                    D Offline
                    D Offline
                    Dmitriy.Pisarets
                    Kaspersky Lab
                    wrote on last edited by
                    #9

                    @helios_07 said in Safe banking dump:

                    dump from using chrome

                    this dump generated new issue. Thank you for your time.

                    1 Reply Last reply
                    0
                    • H Helios_07

                      Real PC:

                      Windows 10 x64 18363.476

                      KTS 21.0.29.1036 app+drv ver. on

                      Standard Browser: Firefox

                      um:application_fault_avrf_5c40d234_safe_banking.dll!ekagetobjectfactory

                      Reproduction steps:

                      Not realy sure what happened here.

                      I was trying to pay something with paypal and was switching around between safe money browser and normal firefox i just had closed the safe money browser and tried to login in paypal in the normal browser when this dump came. The first one was corrupted but i got 3 failed attempts to write the same dump again so i took the last one.

                      Actual result:

                      Login was made hard beacuse of the dump creation

                      Expected Result:

                      No dump no problem =)

                      D Offline
                      D Offline
                      Dmitriy.Pisarets
                      Kaspersky Lab
                      wrote on last edited by
                      #10

                      @helios_07 hello! there is setting network.http.sendRefererHeader = 0 it cause problem. this setting isn't standart, did you change it manually? if you'll change it - problem will pass away

                      H 1 Reply Last reply
                      0
                      • D Dmitriy.Pisarets

                        @helios_07 hello! there is setting network.http.sendRefererHeader = 0 it cause problem. this setting isn't standart, did you change it manually? if you'll change it - problem will pass away

                        H Offline
                        H Offline
                        Helios_07
                        wrote on last edited by
                        #11

                        @dmitriy-pisarets

                        Ah ok i might have changed that, i will try that =)

                        PC:
                        Windows 10 64-bit Version 20H2
                        Build 19042.985
                        Intel Core i10-10900K @ 3,7GHZ
                        32,0 GB-RAM
                        NVIDIA Geforce RTX 2080 TI 11GB
                        KIS 21.4.8.292
                        KPM 9.0.2.15298(o)
                        Forum Signature from 25.May.2021

                        1 Reply Last reply
                        0

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