#1923 Safe banking dump


  • Fixed

    , last edited by Jarvis

    Real PC:

    Windows 10 x64 18363.476

    KTS 21.0.29.1036 app+drv ver. on

    Standard Browser: Firefox

    um:application_fault_avrf_5c40d234_safe_banking.dll!ekagetobjectfactory

    Reproduction steps:

    Not realy sure what happened here.

    I was trying to pay something with paypal and was switching around between safe money browser and normal firefox i just had closed the safe money browser and tried to login in paypal in the normal browser when this dump came. The first one was corrupted but i got 3 failed attempts to write the same dump again so i took the last one.

    Actual result:

    Login was made hard beacuse of the dump creation

    Expected Result:

    No dump no problem ๐Ÿ˜ƒ

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 4770 @ 3.4GHZ, 12,0GB RAM, NVIDIA Geforce GTX 1060 6GB, Harddisk 1TB

    Product: KTS

    Product Version: 21.0.29.1036

    Language: de-DE

    Product Logs: https://cloud.qainfo.ru/s/PHFbrvkuwt7SR3V

  • @helios_07, hello! 

    Can you please try to reproduce this dump with collecting HAR-traces

    in your browser go  F12 tools -> network, switch on "preserve logs". after dump save browser's traces as HAR file.

  • @dmitriy-pisarets

    I will try that over the weekend and report back next week or if i can reproduce it.

  • @dmitriy-pisarets

    KTS 21.0.33.1168 app+drv ver. on

    Reproduction Steps:

    1. open the paypal login page with a link like : https://www.paypal.com/de/signin/
    2. turn off the option to save settings for this site and open website in safe browser
    3. type in a username and password (first signs of problems start here its usualy laggy the typing in of the password)
    4. close safe browser
    5. refresh the page where you were asked if you want to open the site in safe browser
    6. turn off the option to save settings for this site and open website in normal browser
    7. type in your info, click something on the site, logging in not required ( the dump should be created now during this step)

    Dump + traces + har logs: https://cloud.qainfo.ru/s/TxlyTEhUj8N6EFF

    With those steps its stable to reproduce for me.

  • @helios_07 HI! thx for your time!

    can you please:

    1 ) try reproduce it in other browsers 

    2) tell us what plugins are in your FF

    3) in FF go to  about:config, set filter referer and send us all fields and they value to us

    Thank you! 

  • @dmitriy-pisarets

    1) Still working on it.

    2) Dark Reader, Decentraleyes, HTTPS Everywhere, Privacy Badger, Ublock Origin, Kaspersky Password Manager, Kaspersky Protection

    3) https://cloud.qainfo.ru/s/wfe2ITjRLg267Qr

  • @helios_07, Hi! thx for your time. Looking forward answer on 1) position

  • @dmitriy-pisarets

    Hi dmitriy,

    I think this is the dump from using chrome, its very different there. It seems i only had to open paypal login and type something in, then i get an unhandled exception in plugin-nms.exe and a while later the dump.

    A key part for the dump seem to be one or more of the plugins, but i havent had the time to figure out which.

    Traces +  dump: https://cloud.qainfo.ru/s/BM9nFOcDl6sqdAt

    As far as i can tell, something goes wrong in combination with those plugins when i go on the paypal login page, which results in the dump in the end. Should be the same for Firefox.

  • @helios_07 said in Safe banking dump:

    dump from using chrome

    this dump generated new issue. Thank you for your time.

  • @helios_07 hello! there is setting network.http.sendRefererHeader = 0 it cause problem. this setting isn't standart, did you change it manually? if you'll change it - problem will pass away

  • @dmitriy-pisarets

    Ah ok i might have changed that, i will try that ๐Ÿ˜ƒ



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