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  7. [2021] Crashes/Dumps/BSOD
  8. avp.com scan_quarantine -> dump

avp.com scan_quarantine -> dump

Scheduled Pinned Locked Moved [2021] Crashes/Dumps/BSOD
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  • H Offline
    H Offline
    Helios_07
    wrote on last edited by Jarvis
    #1

    <p><strong>Real PC:</strong></p>
    <p><strong>Windows 10 x64 18363.476</strong></p>
    <p><strong>KIS 21.0.29.1036 app+drv ver. on</strong></p>
    <p><strong>Standard Browser: Firefox</strong></p>
    <p><strong>FAILURE_ID_HASH_STRING: </strong>um:null_pointer_read_avrf_c0000005_shell_service.dll!unknown</p>
    <p><strong>Reproduction steps:</strong></p>
    <p></p>
    <p>Run avp.com start Scan_quarantine in command prompt from Kaspersky folder -> dump was created.</p>
    <p><strong>Actual result:</strong></p>
    <p><span></span>dump was created</p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>exception gets handled no dump.</p>
    <p></p>
    <p>EDIT: Removed the wrong assumption that quarantine needs to be empty</p>

    PC:
    Windows 10 64-bit Version 20H2
    Build 19042.985
    Intel Core i10-10900K @ 3,7GHZ
    32,0 GB-RAM
    NVIDIA Geforce RTX 2080 TI 11GB
    KIS 21.4.8.292
    KPM 9.0.2.15298(o)
    Forum Signature from 25.May.2021

    E 1 Reply Last reply
    0
    • H Helios_07

      <p><strong>Real PC:</strong></p>
      <p><strong>Windows 10 x64 18363.476</strong></p>
      <p><strong>KIS 21.0.29.1036 app+drv ver. on</strong></p>
      <p><strong>Standard Browser: Firefox</strong></p>
      <p><strong>FAILURE_ID_HASH_STRING: </strong>um:null_pointer_read_avrf_c0000005_shell_service.dll!unknown</p>
      <p><strong>Reproduction steps:</strong></p>
      <p></p>
      <p>Run avp.com start Scan_quarantine in command prompt from Kaspersky folder -> dump was created.</p>
      <p><strong>Actual result:</strong></p>
      <p><span></span>dump was created</p>
      <p><strong>Expected Result:</strong></p>
      <p><span></span>exception gets handled no dump.</p>
      <p></p>
      <p>EDIT: Removed the wrong assumption that quarantine needs to be empty</p>

      E Offline
      E Offline
      Egor.Pokrovsky
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>Hello! Can you tell, where are display an information about "<span>Scan_quarantine", in some help manuals of KTS or other?</span></p>

      1 Reply Last reply
      0
      • JarvisJ Offline
        JarvisJ Offline
        Jarvis
        wrote on last edited by
        #3

        In a written correspondence with the developers, it was decided that this function ("Scan_Quarantine") will be removed from the product.

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