#1847 unexpected reboot caused by Kaspersky


  • New

    , last edited by Helios_07

    Real PC:

    Windows 10 x64 18362.449

    KIS 21.0.29.1036 app+drv ver. on

    Standard Browser: Firefox

    Reproduction steps:

    1. I opened the KTS GUI
    2. i clicked on the safe money tab
    3. i tried to open paypal.com in the safe browser
    4. my PC turned off and rebooted

    Happens occasionally this way, meaning when i try to open the safe money browser this way.

    Also happened several other times where i cant/couldnt pinpoint the trigger.

    I only can pinpoint the cause to Kaspersky drivers but i dont know which ones.

    The number of unexpected reboots onces increased to every ca10 min after i manually turned on driver verifier for all the Kaspersky drivers.

    Actual result:

    PC/Windows 10 crashed and rebooted

    Expected Result:

    no PC crash

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 4770 @ 3.4GHZ, 12,0GB RAM, NVIDIA Geforce GTX 1060 6GB, Harddisk 1TB

    Product: KIS

    Product Version: 21.0.29.1036

    Language: de-DE

    Product Logs: https://cloud.qainfo.ru/s/mSATgXJhiOm8sUE



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