#1833 Gui unresponsive/unusable


  • New

    , last edited by Helios_07

    Real PC:

    Windows 10 x64 18362.449

    KTS 21.0.29.1036 app+drv ver. off / debugging feature deactivated

    Reproduction steps:

    1. i opened the gui -> additional-> application control-> TAM -> click on activate
    2. closed the KTS GUI
    3. watched a series for around 30min+- in Firefox
    4. tried to open the gui to see the progress of the TAM scan
    5. KTS gui doesnt respond in any way not over the task icon in the bottom right with left or right click and no resopnse when i try to open it over the desktop shortcut.

    Symptoms:

    1. avpui.exe still running but with a RAM usage(118MB -RAM) like a GUI-Window would be open compared to the less or around 10MB-RAM when its closed/no KTS-GUI opened
    2. Taskmanager shows avpui.exe as active/running
    3. Killed avpui.exe , avpui.exe didnt restart
    4. avpui.exe started over desktop shortcut closed immediatly had to kill avp.exe too and restart KTS

    Actual result:

    GUI not opening and unresponsive

    Expected Result:

    GUI opening

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 4770 @ 3.4GHZ, 12,0GB RAM, NVIDIA Geforce GTX 1060 6GB, Harddisk 1TB

    Product: KTS

    Product Version: 21.0.29.1036

    Language: de-DE

    Product Logs: https://cloud.qainfo.ru/s/gxLqtUyy3LQBy6e



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