#1819 crash when i run a quick scan


  • Rejected

    , last edited by Jarvis

    Real PC:

    Windows 10 x64 18362.418

    KTS 21.0.29.1036 app+drv ver. off / debugging feature deactivated

    Exception: um:null_pointer_read_c0000005_heurap.dll.f5f9e2e41e8317c81896a34ea12c4a8f_0!ekagetobjectfactory

    Reproduction steps:

    KTS crashes a few secounds after i start a quick scan

    Actual result:

    KTS crashes and restarts

    Expected Result:

    no crash to expect

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 4770 @ 3.4GHZ, 12,0GB RAM, NVIDIA Geforce GTX 1060 6GB, Harddisk 1TB

    Product: KTS

    Product Version: 21.0.29.1036

    Language: de-DE

    Product Logs: https://cloud.qainfo.ru/s/0G09sKA3FZ24f9M

  • Got the dump again after a reboot yesterday and again this morning.

    Attached from the reboot last night: https://cloud.qainfo.ru/s/2KjLRSrkHXG9081

  • known dump


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