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  4. KSDE dump investigation. Your help is needed

KSDE dump investigation. Your help is needed

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  • D Offline
    D Offline
    Dmitriy.Pisarets
    Kaspersky Lab
    wrote on last edited by
    #1

    <p>Hello! </p>
    <p>We are looking for KSDE dump scenario. We suppose dump is generated when you update product from 2020 old version to last update(nowadays it's (a) to (d)) . As we can understand, it happens before PC restart after update. May be you need to restart product or log off from OS and login with your user again to reproduce it.</p>
    <p>If you had met this dump before - please, give us some info about it's scenario. </p>
    <p></p>
    <p>If you want to experiment KTS patch(a) en-GB is  <a href="https://box.kaspersky.com/f/7d7dd7e8c286435d9aea/" target="_blank" rel="noopener">here </a></p>

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    • harlan4096H Offline
      harlan4096H Offline
      harlan4096
      wrote on last edited by
      #2

      <p>Today I installed that KTS in a W10 Pro x64 1903 running on VMWare, I got Patch c, then update signatures and reboot the system, then updated again several times signatures and rebooted again, I only got patch d, but still not patch e.</p>
      <p></p>
      <p>I also ran KSeC but I did not get any dump, I can provide traces of KTS and KSecC and installation logs...</p>

      S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

      D 1 Reply Last reply
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      • harlan4096H harlan4096

        <p>Today I installed that KTS in a W10 Pro x64 1903 running on VMWare, I got Patch c, then update signatures and reboot the system, then updated again several times signatures and rebooted again, I only got patch d, but still not patch e.</p>
        <p></p>
        <p>I also ran KSeC but I did not get any dump, I can provide traces of KTS and KSecC and installation logs...</p>

        D Offline
        D Offline
        Dmitriy.Pisarets
        Kaspersky Lab
        wrote on last edited by
        #3

        <p>@harlan4096 said in <a href="/post/7132" target="_blank" rel="noopener">KSDE dump investigation. Your help is needed</a>:</p>
        <blockquote>
        <p>I did not get any dump,</p>
        </blockquote>
        <p>no there is no need in this case</p>

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