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  8. Install issue on Hyper-V guest on W10 17134.112

Install issue on Hyper-V guest on W10 17134.112

Scheduled Pinned Locked Moved [2020] Installation/Removal/Updates
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  • M Offline
    M Offline
    marko13
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span></span>Cannot install latest beta (b318) on Hyper-V guest (W10 17134). Hyper-V host is also W10 17134. I'm getting Application installation error. KTS 2019 install fine on the same virtual machine.</p>
    <p>Install logs are here:</p>
    <p>https://we.tl/AOybcBYscz</p>
    <p></p>
    <p><strong>Actual result:</strong></p>
    <p><span></span>KTS2020 should install fine on virtual machine</p>
    <p></p>
    <p><span></span></p>

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    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by
      #2

      Obsolete

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      0
      • M Offline
        M Offline
        marko13
        wrote on last edited by
        #3

        <p>Still cannot install latest beta build (554) in Hyper-V virtual machine...</p>

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        • JarvisJ Offline
          JarvisJ Offline
          Jarvis
          wrote on last edited by
          #4

          @marko13, hi! Can you provide new traces?

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          • M Offline
            M Offline
            marko13
            wrote on last edited by
            #5

            <p>Hello. I'm getting following error:</p>
            <p>Error 27300. Error installing driver klwtp.sys_x64. Error code: -2147024319.</p>
            <p></p>
            <p>Install logs and screenshot of the error has been uploaded here:</p>
            <p></p>
            <p><a href="https://wetransfer.com/downloads/2e1c177f99746321600f75d89e037c5520181003174205/9252b41bc7f46ca5db7bfa6c5732214020181003174205/f7082d" target="_blank" rel="noopener"><span>https://wetransfer.com/downloads/2e1c177f99746321600f75d89e037c5520181003174205/9252b41bc7f46ca5db7bfa6c5732214020181003174205/f7082d</span> </a></p>
            <p></p>
            <p>Marko</p>

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            • JarvisJ Offline
              JarvisJ Offline
              Jarvis
              wrote on last edited by
              #6

              @marko13, thank you!

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              • JarvisJ Offline
                JarvisJ Offline
                Jarvis
                wrote on last edited by
                #7

                @marko13, can you run msinfo32 and check "Device Guard Virtualization based security" value?

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                • M Offline
                  M Offline
                  marko13
                  wrote on last edited by
                  #8

                  <p>I have enabled virtualization based security, but still getting the same error:</p>
                  <p><a href="https://wetransfer.com/downloads/346481f1b6c0779cddf7b1bbd04ec11920181006170312/128d74" target="_blank" rel="noopener">https://wetransfer.com/downloads/346481f1b6c0779cddf7b1bbd04ec11920181006170312/128d74</a></p>
                  <p></p>

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                  • JarvisJ Offline
                    JarvisJ Offline
                    Jarvis
                    wrote on last edited by
                    #9

                    @marko13, ok, it is possible that turned on DeviceGuard blocks the launch of the driver. Can you turn it off and try to install product again? Thank you!

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                    • xzz123X Offline
                      xzz123X Offline
                      xzz123
                      Moderators
                      wrote on last edited by
                      #10

                      <p><a href="/topic/450/error27300-when-install-klhk-driver-error-code-2147024319/7" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/450/error27300-when-install-klhk-driver-error-code-2147024319/7</a></p>
                      <p>Looks like they are same issue???</p>
                      <p>Can you try disable secure boot function in BIOS setting?</p>

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                      • M Offline
                        M Offline
                        marko13
                        wrote on last edited by
                        #11

                        <p>DeviceGuard was off when I first tried. So, I'm gettings same error whether deviceguard is on or off.</p>
                        <p></p>
                        <p>SecureBoot is already disabled in BIOS.</p>
                        <p></p>
                        <p></p>

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                        • M Offline
                          M Offline
                          marko13
                          wrote on last edited by
                          #12

                          <p>I found something. If I turn off SecureBoot in hyper-v settings for my virtual machine (virtual machine settings-> security) I can install KTS 2020. But when KTS wants to start after install, virtual machine is rebooted. Also, if I restart virtual machine manually I can logon to Windows, but immediately after that virtual machine gets restarted.</p>
                          <p></p>
                          <p></p>

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                          • JarvisJ Offline
                            JarvisJ Offline
                            Jarvis
                            wrote on last edited by
                            #13

                            @marko13, hello! Please tell me, is the problem still relevant? If it is true, are you able to provide some traces(of installation and/or of product launching)?

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                            • xzz123X Offline
                              xzz123X Offline
                              xzz123
                              Moderators
                              wrote on last edited by xzz123
                              #14

                              <p>any progress in this case</p>
                              <p>Since my case was closed, I have no where to feedback</p>
                              <p>Actually I still can not install the product if secure boot is ebabled........ with 2019 version, there is no problem.</p>
                              <p></p>
                              <p>may be there is another try that dev and testers can reporduce the problem: Install product on a non-english language windows10 OS. such as Chinese or German......</p>
                              <p></p>
                              <p>I have to point out that it is highly likely that those topics in business section of the global forum which I indicated in my case,</p>
                              <p>share the same error code and same reason that lead the problem. <a href="/topic/450/error27300-when-install-klhk-driver-error-code-2147024319/8" target="_blank" rel="noopener">here</a></p>

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                              • JarvisJ Offline
                                JarvisJ Offline
                                Jarvis
                                wrote on last edited by
                                #15

                                @xzz123, hello! I'm waiting for an answer from the developers about the issue with secure boot, and as soon as I get it, I will answer here.

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                                • xzz123X Offline
                                  xzz123X Offline
                                  xzz123
                                  Moderators
                                  wrote on last edited by
                                  #16

                                  <p>still reproduced</p>
                                  <p>KIS20.0.0.681en-us</p>
                                  <p>windows10 17763.134 x64 LTSC</p>
                                  <p><a href="https://cloud.qainfo.ru/s/KfXu9hkXianTZxp" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/KfXu9hkXianTZxp</a></p>
                                  <p>new logs are here》</p>
                                  <p></p>

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                                  • JarvisJ Offline
                                    JarvisJ Offline
                                    Jarvis
                                    wrote on last edited by
                                    #17

                                    Problem just in secure boot - hardware issue :/
                                    I have to close topic

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