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  8. Install issue on Hyper-V guest on W10 17134.112

Install issue on Hyper-V guest on W10 17134.112

Scheduled Pinned Locked Moved [2020] Installation/Removal/Updates
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  • JarvisJ Offline
    JarvisJ Offline
    Jarvis
    wrote on last edited by
    #4

    @marko13, hi! Can you provide new traces?

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    • M Offline
      M Offline
      marko13
      wrote on last edited by
      #5

      <p>Hello. I'm getting following error:</p>
      <p>Error 27300. Error installing driver klwtp.sys_x64. Error code: -2147024319.</p>
      <p></p>
      <p>Install logs and screenshot of the error has been uploaded here:</p>
      <p></p>
      <p><a href="https://wetransfer.com/downloads/2e1c177f99746321600f75d89e037c5520181003174205/9252b41bc7f46ca5db7bfa6c5732214020181003174205/f7082d" target="_blank" rel="noopener"><span>https://wetransfer.com/downloads/2e1c177f99746321600f75d89e037c5520181003174205/9252b41bc7f46ca5db7bfa6c5732214020181003174205/f7082d</span> </a></p>
      <p></p>
      <p>Marko</p>

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      • JarvisJ Offline
        JarvisJ Offline
        Jarvis
        wrote on last edited by
        #6

        @marko13, thank you!

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        • JarvisJ Offline
          JarvisJ Offline
          Jarvis
          wrote on last edited by
          #7

          @marko13, can you run msinfo32 and check "Device Guard Virtualization based security" value?

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          • M Offline
            M Offline
            marko13
            wrote on last edited by
            #8

            <p>I have enabled virtualization based security, but still getting the same error:</p>
            <p><a href="https://wetransfer.com/downloads/346481f1b6c0779cddf7b1bbd04ec11920181006170312/128d74" target="_blank" rel="noopener">https://wetransfer.com/downloads/346481f1b6c0779cddf7b1bbd04ec11920181006170312/128d74</a></p>
            <p></p>

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            • JarvisJ Offline
              JarvisJ Offline
              Jarvis
              wrote on last edited by
              #9

              @marko13, ok, it is possible that turned on DeviceGuard blocks the launch of the driver. Can you turn it off and try to install product again? Thank you!

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              • xzz123X Offline
                xzz123X Offline
                xzz123
                Moderators
                wrote on last edited by
                #10

                <p><a href="/topic/450/error27300-when-install-klhk-driver-error-code-2147024319/7" target="_blank" rel="noopener">https://eap.kaspersky.com/topic/450/error27300-when-install-klhk-driver-error-code-2147024319/7</a></p>
                <p>Looks like they are same issue???</p>
                <p>Can you try disable secure boot function in BIOS setting?</p>

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                • M Offline
                  M Offline
                  marko13
                  wrote on last edited by
                  #11

                  <p>DeviceGuard was off when I first tried. So, I'm gettings same error whether deviceguard is on or off.</p>
                  <p></p>
                  <p>SecureBoot is already disabled in BIOS.</p>
                  <p></p>
                  <p></p>

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                  • M Offline
                    M Offline
                    marko13
                    wrote on last edited by
                    #12

                    <p>I found something. If I turn off SecureBoot in hyper-v settings for my virtual machine (virtual machine settings-> security) I can install KTS 2020. But when KTS wants to start after install, virtual machine is rebooted. Also, if I restart virtual machine manually I can logon to Windows, but immediately after that virtual machine gets restarted.</p>
                    <p></p>
                    <p></p>

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                    • JarvisJ Offline
                      JarvisJ Offline
                      Jarvis
                      wrote on last edited by
                      #13

                      @marko13, hello! Please tell me, is the problem still relevant? If it is true, are you able to provide some traces(of installation and/or of product launching)?

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                      • xzz123X Offline
                        xzz123X Offline
                        xzz123
                        Moderators
                        wrote on last edited by xzz123
                        #14

                        <p>any progress in this case</p>
                        <p>Since my case was closed, I have no where to feedback</p>
                        <p>Actually I still can not install the product if secure boot is ebabled........ with 2019 version, there is no problem.</p>
                        <p></p>
                        <p>may be there is another try that dev and testers can reporduce the problem: Install product on a non-english language windows10 OS. such as Chinese or German......</p>
                        <p></p>
                        <p>I have to point out that it is highly likely that those topics in business section of the global forum which I indicated in my case,</p>
                        <p>share the same error code and same reason that lead the problem. <a href="/topic/450/error27300-when-install-klhk-driver-error-code-2147024319/8" target="_blank" rel="noopener">here</a></p>

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                        • JarvisJ Offline
                          JarvisJ Offline
                          Jarvis
                          wrote on last edited by
                          #15

                          @xzz123, hello! I'm waiting for an answer from the developers about the issue with secure boot, and as soon as I get it, I will answer here.

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                          • xzz123X Offline
                            xzz123X Offline
                            xzz123
                            Moderators
                            wrote on last edited by
                            #16

                            <p>still reproduced</p>
                            <p>KIS20.0.0.681en-us</p>
                            <p>windows10 17763.134 x64 LTSC</p>
                            <p><a href="https://cloud.qainfo.ru/s/KfXu9hkXianTZxp" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/KfXu9hkXianTZxp</a></p>
                            <p>new logs are here》</p>
                            <p></p>

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                            • JarvisJ Offline
                              JarvisJ Offline
                              Jarvis
                              wrote on last edited by
                              #17

                              Problem just in secure boot - hardware issue :/
                              I have to close topic

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