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  8. Updating the database always prompts failure

Updating the database always prompts failure

Scheduled Pinned Locked Moved [2021] Installation/Removal/Updates
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  • huang1111H Offline
    huang1111H Offline
    huang1111
    [2021] Diamond BT
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span>Update database</span></p>
    <p><strong>Actual result:</strong></p>
    <p><span>Update failed</span></p>
    <p><strong>Expected Result:</strong></p>
    <p><span>update completed</span></p>

    D 1 Reply Last reply
    0
    • huang1111H huang1111

      <p><strong>Reproduction steps:</strong></p>
      <p><span>Update database</span></p>
      <p><strong>Actual result:</strong></p>
      <p><span>Update failed</span></p>
      <p><strong>Expected Result:</strong></p>
      <p><span>update completed</span></p>

      D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      <p>@huang1111, hello! </p>
      <p>Developers say it seem like your network problems. Is it still reproduced?  </p>
      <p></p>

      huang1111H 2 Replies Last reply
      0
      • D Dmitriy.Pisarets

        <p>@huang1111, hello! </p>
        <p>Developers say it seem like your network problems. Is it still reproduced?  </p>
        <p></p>

        huang1111H Offline
        huang1111H Offline
        huang1111
        [2021] Diamond BT
        wrote on last edited by
        #3

        <p><span><span>@ dmitriy-pisarets在</span></span><a href="/post/6631" target="_blank" rel="noopener"><span><span>更新数据库时总是提示失败</span></span></a><span><span>:</span></span></p>
        <blockquote>
        <p><span><span>@ huang1111,你好! </span></span></p>
        <p><span><span>开发人员说这看起来像是你的网络问题。</span><span>它还在复制吗?  </span></span></p>
        <p></p>
        </blockquote>
        <p>Hello, there will still be problems with the update failure, I guarantee that my network connection is good.</p>

        1 Reply Last reply
        0
        • D Dmitriy.Pisarets

          <p>@huang1111, hello! </p>
          <p>Developers say it seem like your network problems. Is it still reproduced?  </p>
          <p></p>

          huang1111H Offline
          huang1111H Offline
          huang1111
          [2021] Diamond BT
          wrote on last edited by
          #4

          <p>@dmitriy-pisarets said in <a href="/post/6631" target="_blank" rel="noopener">Updating the database always prompts failure</a>:</p>
          <blockquote>
          <p>@huang1111, hello! </p>
          <p>Developers say it seem like your network problems. Is it still reproduced?  </p>
          <p></p>
          </blockquote>
          <p>I will add my answer. When my update fails, I will change the update source address to http://dnl-07.geo.kaspersky.com, and then update, the application will prompt me to update successfully after the update is over. Similar problems have even seriously affected the 2020 version, and this is not a problem that I am alone.</p>

          D 1 Reply Last reply
          0
          • huang1111H huang1111

            <p>@dmitriy-pisarets said in <a href="/post/6631" target="_blank" rel="noopener">Updating the database always prompts failure</a>:</p>
            <blockquote>
            <p>@huang1111, hello! </p>
            <p>Developers say it seem like your network problems. Is it still reproduced?  </p>
            <p></p>
            </blockquote>
            <p>I will add my answer. When my update fails, I will change the update source address to http://dnl-07.geo.kaspersky.com, and then update, the application will prompt me to update successfully after the update is over. Similar problems have even seriously affected the 2020 version, and this is not a problem that I am alone.</p>

            D Offline
            D Offline
            Dmitriy.Pisarets
            Kaspersky Lab
            wrote on last edited by
            #5

            <p>@huang1111, so. With another update sours you had updated successfully ? </p>
            <p>Can you reproduce problem and gather  WireShark traces with our product's traces ?</p>
            <p>also, do you use any vpn or another services to connect Internet ? </p>

            huang1111H 1 Reply Last reply
            0
            • D Dmitriy.Pisarets

              <p>@huang1111, so. With another update sours you had updated successfully ? </p>
              <p>Can you reproduce problem and gather  WireShark traces with our product's traces ?</p>
              <p>also, do you use any vpn or another services to connect Internet ? </p>

              huang1111H Offline
              huang1111H Offline
              huang1111
              [2021] Diamond BT
              wrote on last edited by
              #6

              <p>@dmitriy-pisarets said in <a href="/post/6665" target="_blank" rel="noopener">Updating the database always prompts failure</a>:</p>
              <blockquote>
              <p>@huang1111, so. With another update sours you had updated successfully ? </p>
              <p>Can you reproduce problem and gather  WireShark traces with our product's traces ?</p>
              <p>also, do you use any vpn or another services to connect Internet ? </p>
              </blockquote>
              <p>Hello, I just re-tested, the application's default update source address is replaced with an address starting with S, and can be successfully updated. But it is not the source of previous test updates. And I also found a new problem: https://eap.kaspersky.com/topic/1677/the-database-update-was-successful-but-the-report-shows-not-all-components-have- Been-updated-and-the-second-update-application-prompts-that-no-latest-packages-are-available, you can check out this new question.</p>

              1 Reply Last reply
              0
              • JarvisJ Offline
                JarvisJ Offline
                Jarvis
                wrote on last edited by
                #7

                Cannot Reproduce

                1 Reply Last reply
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