Updating the database always prompts failure
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<p><strong>Reproduction steps:</strong></p>
<p><span>Update database</span></p>
<p><strong>Actual result:</strong></p>
<p><span>Update failed</span></p>
<p><strong>Expected Result:</strong></p>
<p><span>update completed</span></p> -
<p><strong>Reproduction steps:</strong></p>
<p><span>Update database</span></p>
<p><strong>Actual result:</strong></p>
<p><span>Update failed</span></p>
<p><strong>Expected Result:</strong></p>
<p><span>update completed</span></p><p>@huang1111, hello! </p>
<p>Developers say it seem like your network problems. Is it still reproduced? </p>
<p></p> -
<p>@huang1111, hello! </p>
<p>Developers say it seem like your network problems. Is it still reproduced? </p>
<p></p><p><span><span>@ dmitriy-pisarets在</span></span><a href="/post/6631" target="_blank" rel="noopener"><span><span>更新数据库时总是提示失败</span></span></a><span><span>：</span></span></p>
<blockquote>
<p><span><span>@ huang1111，你好！ </span></span></p>
<p><span><span>开发人员说这看起来像是你的网络问题。</span><span>它还在复制吗？ </span></span></p>
<p></p>
</blockquote>
<p>Hello, there will still be problems with the update failure, I guarantee that my network connection is good.</p> -
<p>@huang1111, hello! </p>
<p>Developers say it seem like your network problems. Is it still reproduced? </p>
<p></p><p>@dmitriy-pisarets said in <a href="/post/6631" target="_blank" rel="noopener">Updating the database always prompts failure</a>:</p>
<blockquote>
<p>@huang1111, hello! </p>
<p>Developers say it seem like your network problems. Is it still reproduced? </p>
<p></p>
</blockquote>
<p>I will add my answer. When my update fails, I will change the update source address to http://dnl-07.geo.kaspersky.com, and then update, the application will prompt me to update successfully after the update is over. Similar problems have even seriously affected the 2020 version, and this is not a problem that I am alone.</p> -
<p>@dmitriy-pisarets said in <a href="/post/6631" target="_blank" rel="noopener">Updating the database always prompts failure</a>:</p>
<blockquote>
<p>@huang1111, hello! </p>
<p>Developers say it seem like your network problems. Is it still reproduced? </p>
<p></p>
</blockquote>
<p>I will add my answer. When my update fails, I will change the update source address to http://dnl-07.geo.kaspersky.com, and then update, the application will prompt me to update successfully after the update is over. Similar problems have even seriously affected the 2020 version, and this is not a problem that I am alone.</p><p>@huang1111, so. With another update sours you had updated successfully ? </p>
<p>Can you reproduce problem and gather WireShark traces with our product's traces ?</p>
<p>also, do you use any vpn or another services to connect Internet ? </p> -
<p>@huang1111, so. With another update sours you had updated successfully ? </p>
<p>Can you reproduce problem and gather WireShark traces with our product's traces ?</p>
<p>also, do you use any vpn or another services to connect Internet ? </p><p>@dmitriy-pisarets said in <a href="/post/6665" target="_blank" rel="noopener">Updating the database always prompts failure</a>:</p>
<blockquote>
<p>@huang1111, so. With another update sours you had updated successfully ? </p>
<p>Can you reproduce problem and gather WireShark traces with our product's traces ?</p>
<p>also, do you use any vpn or another services to connect Internet ? </p>
</blockquote>
<p>Hello, I just re-tested, the application's default update source address is replaced with an address starting with S, and can be successfully updated. But it is not the source of previous test updates. And I also found a new problem: https://eap.kaspersky.com/topic/1677/the-database-update-was-successful-but-the-report-shows-not-all-components-have- Been-updated-and-the-second-update-application-prompts-that-no-latest-packages-are-available, you can check out this new question.</p>
