#1650 Updating the database always prompts failure
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Rejected
Reproduction steps:
Update database
Actual result:
Update failed
Expected Result:
update completed
System Settings
Operating system: Win 10, x64
System: Intel Core i7 4790k, Western Digital 2T black disk
Product: KIS
Product Version: 21.0.20.748
Language: zh-CN
Product Logs: https://cloud.qainfo.ru/s/orsekSDVMlATDHY
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@dmitriy-pisarets said in Updating the database always prompts failure:
@huang1111, so. With another update sours you had updated successfully ?
Can you reproduce problem and gather WireShark traces with our product's traces ?
also, do you use any vpn or another services to connect Internet ?
Hello, I just re-tested, the application's default update source address is replaced with an address starting with S, and can be successfully updated. But it is not the source of previous test updates. And I also found a new problem: https://eap.kaspersky.com/topic/1677/the-database-update-was-successful-but-the-report-shows-not-all-components-have- Been-updated-and-the-second-update-application-prompts-that-no-latest-packages-are-available, you can check out this new question.
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@huang1111, so. With another update sours you had updated successfully ?
Can you reproduce problem and gather WireShark traces with our product's traces ?
also, do you use any vpn or another services to connect Internet ?
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@dmitriy-pisarets said in Updating the database always prompts failure:
@huang1111, hello!
Developers say it seem like your network problems. Is it still reproduced?
I will add my answer. When my update fails, I will change the update source address to http://dnl-07.geo.kaspersky.com, and then update, the application will prompt me to update successfully after the update is over. Similar problems have even seriously affected the 2020 version, and this is not a problem that I am alone.
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@ dmitriy-pisarets在更新数据库时总是提示失败：
@ huang1111，你好！
开发人员说这看起来像是你的网络问题。它还在复制吗？
Hello, there will still be problems with the update failure, I guarantee that my network connection is good.
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