#1650 Updating the database always prompts failure


  • Rejected

    , last edited by Jarvis

    Reproduction steps:

    Update database

    Actual result:

    Update failed

    Expected Result:

    update completed

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 4790k, Western Digital 2T black disk

    Product: KIS

    Product Version: 21.0.20.748

    Language: zh-CN

    Product Logs: https://cloud.qainfo.ru/s/orsekSDVMlATDHY

  • @huang1111, hello! 

    Developers say it seem like your network problems. Is it still reproduced?  

  • @ dmitriy-pisarets在更新数据库时总是提示失败

    @ huang1111,你好! 

    开发人员说这看起来像是你的网络问题。它还在复制吗?  

    Hello, there will still be problems with the update failure, I guarantee that my network connection is good.

  • @dmitriy-pisarets said in Updating the database always prompts failure:

    @huang1111, hello! 

    Developers say it seem like your network problems. Is it still reproduced?  

    I will add my answer. When my update fails, I will change the update source address to http://dnl-07.geo.kaspersky.com, and then update, the application will prompt me to update successfully after the update is over. Similar problems have even seriously affected the 2020 version, and this is not a problem that I am alone.

  • @huang1111, so. With another update sours you had updated successfully ? 

    Can you reproduce problem and gather  WireShark traces with our product's traces ?

    also, do you use any vpn or another services to connect Internet ? 

  • @dmitriy-pisarets said in Updating the database always prompts failure:

    @huang1111, so. With another update sours you had updated successfully ? 

    Can you reproduce problem and gather  WireShark traces with our product's traces ?

    also, do you use any vpn or another services to connect Internet ? 

    Hello, I just re-tested, the application's default update source address is replaced with an address starting with S, and can be successfully updated. But it is not the source of previous test updates. And I also found a new problem: https://eap.kaspersky.com/topic/1677/the-database-update-was-successful-but-the-report-shows-not-all-components-have- Been-updated-and-the-second-update-application-prompts-that-no-latest-packages-are-available, you can check out this new question.

  • Cannot Reproduce


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