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  4. Looking for the help with bug reproduction. KAVKIS 20 and Avast/AVG

Looking for the help with bug reproduction. KAVKIS 20 and Avast/AVG

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  • D Offline
    D Offline
    Dmitriy.Pisarets
    Kaspersky Lab
    wrote on last edited by
    #1

    <p>Good afternoon! Please help us get a bug reproduction while KAVKIS installation over Avast/AVG. We will be grateful for your help!</p>
    <p></p>
    <p>Steps:</p>
    <ol>
    <li>Install any latest version of incompatible software: Avast or AVG antivirus.</li>
    <li>Launch  2020  KAVKIS installation (get installer from our official web site).</li>
    <li>When incompatible software will be detected, skip it's uninstallation and continue product installation</li>
    </ol>
    <p></p>
    <p>If you get an error while installing the klhk driver, then please provide all the information on this stand so that we can reproduce the problem in the test lab:</p>
    <ol>
    <li>GSI traces</li>
    <li>installation traces</li>
    <li>All setupapi traces in C: \ Windows \ INF</li>
    <li>If possible, virtual machine</li>
    </ol>

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    • huang1111H Offline
      huang1111H Offline
      huang1111
      [2021] Diamond BT
      wrote on last edited by
      #2

      <p>Hello, I want to ask some questions. What are the requirements for the virtual machine system? If you have installed the 2021 version of the application beforehand, but uninstall it later, will it affect the test data?</p>

      D 1 Reply Last reply
      0
      • huang1111H huang1111

        <p>Hello, I want to ask some questions. What are the requirements for the virtual machine system? If you have installed the 2021 version of the application beforehand, but uninstall it later, will it affect the test data?</p>

        D Offline
        D Offline
        Dmitriy.Pisarets
        Kaspersky Lab
        wrote on last edited by Dmitriy.Pisarets
        #3

        <p>@huang1111, yes. it may affect. But. we don't know how to get a bug, May be your scenario will lead to bug reproduction. </p>

        huang1111H 1 Reply Last reply
        0
        • D Dmitriy.Pisarets

          <p>@huang1111, yes. it may affect. But. we don't know how to get a bug, May be your scenario will lead to bug reproduction. </p>

          huang1111H Offline
          huang1111H Offline
          huang1111
          [2021] Diamond BT
          wrote on last edited by
          #4

          <p>@dmitriy-pisarets said in <a href="/post/6541" target="_blank" rel="noopener">Looking for the help with bug reproduction. KAVKIS 20 and Avast/AVG</a>:</p>
          <blockquote>
          <p>@huang1111, yes. it may affect. If you can, better to use clean OS. But. we don't know how to get a bug, May be your scenario will lead to bug reproduction. </p>
          </blockquote>
          <p>Okay, I understand.</p>

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          0
          • H Offline
            H Offline
            Helios_07
            wrote on last edited by Helios_07
            #5

            <p>Version 20: Avast free gets detected but KIS and KAV install fine if i follow your step</p>
            <p>                     AVG doesnt get detected as incompatible</p>
            <p>Version 21: Avast and AVg dont get detected as incompatible.</p>
            <p>No luck here...</p>
            <p></p>
            <p>EDIT: Tested on Vmware 15 with Windows 10 1903 up to date.</p>

            PC:
            Windows 10 64-bit Version 20H2
            Build 19042.985
            Intel Core i10-10900K @ 3,7GHZ
            32,0 GB-RAM
            NVIDIA Geforce RTX 2080 TI 11GB
            KIS 21.4.8.292
            KPM 9.0.2.15298(o)
            Forum Signature from 25.May.2021

            D 1 Reply Last reply
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            • H Helios_07

              <p>Version 20: Avast free gets detected but KIS and KAV install fine if i follow your step</p>
              <p>                     AVG doesnt get detected as incompatible</p>
              <p>Version 21: Avast and AVg dont get detected as incompatible.</p>
              <p>No luck here...</p>
              <p></p>
              <p>EDIT: Tested on Vmware 15 with Windows 10 1903 up to date.</p>

              D Offline
              D Offline
              Dmitriy.Pisarets
              Kaspersky Lab
              wrote on last edited by
              #6

              <p>@helios_07, thx for your time</p>

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