#1633 secure data input function crash

Helios_07

Real PC:

Windows 10 x64 18362.356

KTS 21.0.20.748 app+drv ver. on

Reproduction steps:

I was doing some banking in the secured browser(Firefox) when the secure data input function/part crashed.

Windbg detected an error but due to the browser protection it wasnt able to read the memory and the virtual keyboard icon disappered, thats how i noticed.

It happened again later when i was just typing something on a website in the secure browser.

Traces attached, the problem should occure near the end of the traces.

System Settings

Operating system: Win 10, x64

System: Intel Core i7 4770 @ 3.4GHZ, 12,0GB RAM, NVIDIA Geforce GTX 1060 6GB, Harddisk 1TB

Product: KTS

Product Version: 21.0.20.748

Language: de-DE

Product Logs: https://cloud.qainfo.ru/s/cAQNiEzltCVFSKM

Helios_07

@Jarvis

@jarvis

I found out that its an unhandled Win32-Exception in plugins-nms.exe if that is any help.

Still stable and easy to reproduce for me.

Jarvis

Cannot Reproduce

Helios_07

@Dmitriy.Pisarets

@dmitriy-pisarets

I collected some max level traces hopes thats helps.

I started the trace collection, started the protected browser and reproduced the issue twice. Then stopped traces.

Traces: https://cloud.qainfo.ru/s/aBg6OdCdaNkuANg

Helios_07

Okay that seems to be stable way to reproduce it for me.

Open https://www.paypal.com/de/signin in the protected browser
Open the virtual keyboard
Spam with normal and virtual keyboard anything in the password field.
The windbg error pops up within 2-3min

Dmitriy.Pisarets

hello! We need more info:

1 what site was opened when problem occurred ?

2 what field you fill ? what was type of input: text, numbers, symbols?

3 How did you understand that secure data input function crashed? what was happening ?