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Kaspersky Beta

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  4. A few questions

A few questions

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  • H Offline
    H Offline
    Helios_07
    wrote on last edited by
    #1

    <p>Hi,</p>
    <p>1: If i have a problem that seems to be the the same as someone else described, should i rather reply to this or create a new topic?</p>
    <p>For example my crash during an update was already reported, but i created a new topic so it contains all the systeminformation thing.</p>
    <p>2: Could you guys from Kaspersky post maybe an example topic how a well written report should look, which information it should contain, to make it for you the easiest as possible!</p>
    <p>Like OS, GSI report? Something else?</p>
    <p></p>
    <p>Thank you!</p>

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    • Wesly.ZhangW Offline
      Wesly.ZhangW Offline
      Wesly.Zhang
      Moderators
      wrote on last edited by
      #2

      <p>Hello,</p>
      <p>If you encounter a crash and bsod problem. you need provide Full memory dump file for bsod issue or crash process dump file for application crash issue even if <span>problem that seems to be the the same as someone else described. This could let KL confirm the crash reason to improve its product. </span></p>
      <p><span>Else, in particularly, GUI/Help issue, You needn't provide the same issue. </span></p>
      <p><span>Regards.</span></p>
      <p><span></span></p>

      Go! The world ! 💪 Our CD8/CD4 T lymphocytes are on their way to destroy the new tubular virus.😠
      If I don't reply your post here, Please send a PM in KL Community forum or post a E-Mail ( wesly.zhang@qq.com ) to notice me.

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