#1453 Right clicking on certain files will cause Kaspersky to keep scanning, resources going up, resource manager and being out of response


  • Accepted

    , last edited by Jarvis

    Reproduction steps:

    I give a sample file: https://cloud.qainfo.ru/s/l8jgi5NKD0OOYhrAfter downloading it into the computer, right click on this file and you will find that your resources are very large, because Kaspersky has been scanning, which seriously affects the user experience.

    Actual result:

    Caton

    Expected Result:

    Does not happen

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 4790k, Western Digital 2T black disk

    Product: KIS

    Product Version: 21.0.15.544

    Language: zh-CN

    Product Logs: /

  • @huang1111 said in Right clicking on certain files will cause Kaspersky to keep scanning, resources going up, resource manager and being out of response:

    https://cloud.qainfo.ru/s/l8jgi5NKD0OOYhr

    Hello,

    WoW...This tool have protected by VMProtect. Also It is an known PC security manager tool. right? What's your request? KIS couldn't scan this file when os go to access it? It can't be done because File-AV is set to "scaned by access" by default. If you want to say product use a lot of system resource to scan this file. I agree this behavior. It may lead to the packer of this file and its size.

    03.08.2019 18.53.37;Detected object (file) not processed;C:\Users\Wesly.Zhang\Desktop\PCHunter64.exe;C:\Users\Wesly.Zhang\Desktop\PCHunter64.exe;not-a-virus:HEUR:RiskTool.Win32.PCH.gen;Legitimate software that can be used by criminals to damage your computer or personal data;08/03/2019 18:53:37
    
  • @huang1111 hello!

    Can you give some details?

    • this happens only with this file (group files) ? other files chrome_installer.exe doesn't load system so much? 
    • Please send traces ('all' level) to analyse this problem. Please start collecting traces from the downloading file) 
  • @dmitriy-pisarets said in Right clicking on certain files will cause Kaspersky to keep scanning, resources going up, resource manager and being out of response:

    @huang1111 hello!

    Can you give some details?

    • this happens only with this file (group files) ? other files chrome_installer.exe doesn't load system so much? 
    • Please send traces ('all' level) to analyse this problem. Please start collecting traces from the downloading file) 

    Hello, do you have to include the download section? Since this file is loaded with driver behavior, it will be recognized automatically by the browser and it is considered a virus, which prevents downloading. This is a bit of a hassle.

  • @dmitriy-pisarets said in Right clicking on certain files will cause Kaspersky to keep scanning, resources going up, resource manager and being out of response:

    @huang1111 hello!

    Can you give some details?

    • this happens only with this file (group files) ? other files chrome_installer.exe doesn't load system so much? 
    • Please send traces ('all' level) to analyse this problem. Please start collecting traces from the downloading file) 

    Hello, I have completely reproduced this process with Firefox. The download address of the report: https://cloud.qainfo.ru/s/0zSQZ8tANfjHslx, please ignore the previous message.



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