#1443 AIQIYI software will cause Kaspersky to fail to pop up full screen confirmation window
Rejected, last edited by Jarvis last edited by Jarvis
After my debugging in the past few days, I found out that I had previously appeared "https://eap.kaspersky.com/topic/1435/kaspersky-s-full-screen-confirmation-window-does-not-pop-up- Proper properly-it-starts-with-a-flashback-and-cannot-be-displayed-afterwards" The reason for this problem is that this software (download address:https://c-t.work/s/a32f787f56c54b) in the computer prevents Kaspersky from working properly.The specific recurring process is as follows:After installing the software, restart the computer, about ten minutes after the boot, right click on the Kaspersky icon in the tray, click to exit, you will find the confirmation window flashes backHowever, the first time I turn on the phone every day, I have not encountered the problem of confirming the window flashback. I don't know why, of course, this is left to the development team.
Confirm window flashback
Confirmation window does not flash back
Operating system: Win 10, x64
System: Intel Core i7 4790k, Western Digital 2T black disk
Product Version: 18.104.22.1684
Product Logs: no need
You can understand this
Sorry. I follow your reproduce step. I install the iqiyi client and reboot the PC and wait ten minutes. But I can not encounter your issue at last.
Could you remove KB4505903 additional updates and reinstall iqiyi client to confirm this issue?
, last edited by Yunpeng.Song last edited by Yunpeng.Song
Hello, after testing, this problem is caused by the unilateral error of AIQIYI software, Kaspersky can not pop up the window properly, as you said, it is very likely that this problem occurs because of the system version and the version of the net framework, but I contact the software publishers, they do not think it is necessary to solve, so the best solution is to uninstall the AIQIYI software, thank you for your concern about this issue.
it doesn't seem like problem. We cannot reproduce it, so i will close it.