#1443 AIQIYI software will cause Kaspersky to fail to pop up full screen confirmation window


  • Rejected

    , last edited by Jarvis

    Reproduction steps:

    After my debugging in the past few days, I found out that I had previously appeared "https://eap.kaspersky.com/topic/1435/kaspersky-s-full-screen-confirmation-window-does-not-pop-up- Proper properly-it-starts-with-a-flashback-and-cannot-be-displayed-afterwards" The reason for this problem is that this software (download address:https://c-t.work/s/a32f787f56c54b) in the computer prevents Kaspersky from working properly.The specific recurring process is as follows:After installing the software, restart the computer, about ten minutes after the boot, right click on the Kaspersky icon in the tray, click to exit, you will find the confirmation window flashes backHowever, the first time I turn on the phone every day, I have not encountered the problem of confirming the window flashback. I don't know why, of course, this is left to the development team.

    Actual result:

    Confirm window flashback

    Expected Result:

    Confirmation window does not flash back

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7 4790k, Western Digital 2T black disk

    Product: KIS

    Product Version: 21.0.15.544

    Language: zh-CN

    Product Logs: no need

  • hi! As i can understand? this is additional info for this issue https://eap.kaspersky.com/topic/1435 ?
  • @jarvis在AIQIYI软件中表示将导致卡巴斯基无法弹出全屏确认窗口

    您好!我能理解吗?这是此问题的其他信息https://eap.kaspersky.com/topic/1435?

    You can understand this

  • @huang1111 said in AIQIYI software will cause Kaspersky to fail to pop up full screen confirmation window:

    @jarvis在AIQIYI软件中表示将导致卡巴斯基无法弹出全屏确认窗口

    您好!我能理解吗?这是此问题的其他信息https://eap.kaspersky.com/topic/1435?

    You can understand this

    Hello, huang1111

    Sorry. I follow your reproduce step. I install the iqiyi client and reboot the PC and wait ten minutes. But I can not encounter your issue at last.

    Could you remove KB4505903 additional updates and reinstall iqiyi client to confirm this issue?

  • , last edited by Yunpeng.Song

    Hello, after testing, this problem is caused by the unilateral error of AIQIYI software, Kaspersky can not pop up the window properly, as you said, it is very likely that this problem occurs because of the system version and the version of the net framework, but I contact the software publishers, they do not think it is necessary to solve, so the best solution is to uninstall the AIQIYI software, thank you for your concern about this issue.

  • it doesn't seem like problem. We cannot reproduce it, so i will close it.
  • @jarvis said in AIQIYI software will cause Kaspersky to fail to pop up full screen confirmation window:

    it doesn't seem like problem. We cannot reproduce it, so i will close it.

    ok,thanks



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