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  6. Kaspersky's full-screen confirmation window does not pop up properly (it starts with a flashback and cannot be displayed afterwards)

Kaspersky's full-screen confirmation window does not pop up properly (it starts with a flashback and cannot be displayed afterwards)

Scheduled Pinned Locked Moved Patch C for KAVKISKTSKFA 2020 / KS 3.0 / VPN 4.0 / KSOS 7.0
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  • huang1111H Offline
    huang1111H Offline
    huang1111
    [2021] Diamond BT
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p>Found a problem after the updateKaspersky is normal at the first boot every day.But after restarting the system, Kaspersky's confirmation window will not pop up.For this I recorded a video, check the address: <a href="https://drive.google.com/file/d/1-h78hgs9_6MXw6-IIqH_8TD3BmY4mPhE/view?usp=drivesdk" target="_blank" rel="noopener">https://drive.google.com/file/d/1-h78hgs9_6MXw6-IIqH_8TD3BmY4mPhE/view?usp=drivesdk</a></p>
    <p></p>
    <p></p>
    <p>I collected a trace file of the complete flashback processDownload address: https://cloud.qainfo.ru/s/6Zr73SctFlFJvb7</p>

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    • huang1111H Offline
      huang1111H Offline
      huang1111
      [2021] Diamond BT
      wrote on last edited by
      #2

      <p>My GSI report download address: https://cloud.qainfo.ru/s/fmnkyI4hEiQGuTD</p>

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      • JarvisJ Offline
        JarvisJ Offline
        Jarvis
        wrote on last edited by
        #3

        hello! Can you reproduce it on patch B and on 2021 new build ?

        huang1111H 2 Replies Last reply
        0
        • JarvisJ Jarvis

          hello! Can you reproduce it on patch B and on 2021 new build ?

          huang1111H Offline
          huang1111H Offline
          huang1111
          [2021] Diamond BT
          wrote on last edited by huang1111
          #4

          <p>@jarvis said in <a href="/post/5900" target="_blank" rel="noopener">Kaspersky's full-screen confirmation window does not pop up properly (it starts with a flashback and cannot be displayed afterwards)</a>:</p>
          <blockquote>hello! Can you reproduce it on patch B and on 2021 new build ?</blockquote>
          <p>I have been a Windows 7 system before, this time I changed to the Windows 10 system, there was no problem in the previous environment, it was the push time of the b patch.Due to this problem, I have become very difficult to uninstall. I can't determine if the b patch has this problem.And my virtual machine is Windows7 system, everything is fine, but currently my virtual machine has not been replaced to Windows10 1903</p>

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          • JarvisJ Jarvis

            hello! Can you reproduce it on patch B and on 2021 new build ?

            huang1111H Offline
            huang1111H Offline
            huang1111
            [2021] Diamond BT
            wrote on last edited by
            #5

            <p>@jarvis said in <a href="/post/5900" target="_blank" rel="noopener">Kaspersky's full-screen confirmation window does not pop up properly (it starts with a flashback and cannot be displayed afterwards)</a>:</p>
            <blockquote>hello! Can you reproduce it on patch B and on 2021 new build ?</blockquote>
            <p>Hello, there is a dump report that failed to start, I hope to be useful to you.https://cloud.qainfo.ru/s/1BkU9wZcgzUs3vN</p>

            D 1 Reply Last reply
            0
            • huang1111H huang1111

              <p>@jarvis said in <a href="/post/5900" target="_blank" rel="noopener">Kaspersky's full-screen confirmation window does not pop up properly (it starts with a flashback and cannot be displayed afterwards)</a>:</p>
              <blockquote>hello! Can you reproduce it on patch B and on 2021 new build ?</blockquote>
              <p>Hello, there is a dump report that failed to start, I hope to be useful to you.https://cloud.qainfo.ru/s/1BkU9wZcgzUs3vN</p>

              D Offline
              D Offline
              Dmitriy.Pisarets
              Kaspersky Lab
              wrote on last edited by
              #6

              <p>@huang1111  Hi! Developers says old Windows and .Net versions can cause this problem. Can you update Windows and ,Net  and try to reproduce it? </p>
              <p></p>

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              • JarvisJ Offline
                JarvisJ Offline
                Jarvis
                wrote on last edited by
                #7

                Cannot Reproduce

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