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Kaspersky Beta

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  5. Patch C for KAVKISKTSKFA 2020 / KS 3.0 / VPN 4.0 / KSOS 7.0
  6. avp service may eat too much cpu when watching live stream media.

avp service may eat too much cpu when watching live stream media.

Scheduled Pinned Locked Moved Patch C for KAVKISKTSKFA 2020 / KS 3.0 / VPN 4.0 / KSOS 7.0
14 Posts 5 Posters 7.5k Views 6 Watching
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  • xzz123X Offline
    xzz123X Offline
    xzz123
    Moderators
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span></span>I and other guy found the problem about a month ago, try to report the problem vis tech support, but it is too slow and low efficiency, still the problem can not be identified.</p>
    <p>The problem is that Kaspersky may consume too much cpu when I watch live stream media using Chrome.</p>
    <p><a href="https://www.huya.com/" target="_blank" rel="noopener">https://www.huya.com/</a> is a chinese Live website, recently I discover that sometimes kaspersky will eat about 30% cpu when I watch video using chrome. Reproduction is not always successfull, but it is highly likely to reprodcue when visit some hot branch, such as this one,<a href="https://www.huya.com/kpl" target="_blank" rel="noopener">https://www.huya.com/kpl</a></p>
    <p>When reproduced, you can see that chrome and avp service completely consume all cpu resources... and the live will hang.</p>
    <p><span></span></p>
    <p><span>I uploaded many data to tech support, but still there is not even a bug ID.</span></p>
    <p><span>Since the problem can still be reproduced when updated to patch C, I choose to report here also.</span></p>
    <p><span></span></p>
    <p><span>steps to collect data</span></p>
    <p><span>1 already completely disable paging file, there is no virtual memory at all</span></p>
    <p><span>2 Run xperf -on base+cswitch+compact_cswitch+dispatcher+fileio -stackwalk profile+cswitch+readythread -buffersize 1024 in cmd to start performance data collection.</span></p>
    <p><span>3 start chrome and watch stream media</span></p>
    <p><span>4 avp service quickly consume about 30% cpu</span></p>
    <p><span>5 Run xperf -d C:\trace.etl</span></p>
    <p><span>6 turn on kaspersky product traces and reproduce again, collect traces</span></p>
    <p><span>7 reproduce again, collect avp process dump.</span></p>
    <p><span></span></p>
    <p><span>data that I can provide,</span></p>
    <p><span>Xperf collection, traces, avp dump, screenshot.</span></p>
    <p><span><a href="https://c-t.work/s/f41da0821aea48" target="_blank" rel="noopener">https://c-t.work/s/f41da0821aea48</a></span></p>
    <p><span>the link is more convenient for me to upload large data, but it has time limit. will expire in 167hours.</span></p>
    <p><span>please download it quickly. thank you</span></p>

    1 Reply Last reply
    0
    • huang1111H Offline
      huang1111H Offline
      huang1111
      [2021] Diamond BT
      wrote on last edited by
      #2

      <p>In fact, it has been so short for more than a month, and it has been reported a month ago. So far, the development team has not found the problem.Technical support The dump files, trace files, and performance tool logs we collected have been uploaded several times, but there is still no way to determine the problem.Yesterday when logging in to the live broadcast platform, Kaspersky prompted: "Detected invalid certificate SSL connection", I don't know if it helps the problem.</p>

      1 Reply Last reply
      0
      • D Offline
        D Offline
        Dmitriy.Pisarets
        Kaspersky Lab
        wrote on last edited by
        #3

        <p>As I can understand, it's not problem of patch C ? </p>
        <p>I had downloaded files.  </p>

        xzz123X 1 Reply Last reply
        0
        • D Dmitriy.Pisarets

          <p>As I can understand, it's not problem of patch C ? </p>
          <p>I had downloaded files.  </p>

          xzz123X Offline
          xzz123X Offline
          xzz123
          Moderators
          wrote on last edited by
          #4

          <p>@dmitriy-pisarets</p>
          <p>That is correct. But the problem still persist in patch</p>
          <p>Tried to get it fix, but still no solution</p>

          1 Reply Last reply
          0
          • Wesly.ZhangW Offline
            Wesly.ZhangW Offline
            Wesly.Zhang
            Moderators
            wrote on last edited by
            #5

            <p>Hi,</p>
            <p>Does this issue will be improved after disabled webav? I want to ask this question.</p>
            <p>Regards.</p>

            Go! The world ! 💪 Our CD8/CD4 T lymphocytes are on their way to destroy the new tubular virus.😠
            If I don't reply your post here, Please send a PM in KL Community forum or post a E-Mail ( wesly.zhang@qq.com ) to notice me.

            xzz123X 1 Reply Last reply
            0
            • xzz123X Offline
              xzz123X Offline
              xzz123
              Moderators
              wrote on last edited by
              #6

              <p>Frankly speaking, I believe that those tough and long barriers between dev and users cause the very long period which it takes to fix a localization problem.</p>
              <p>Tech support always asking us provide tons of data again and again, after months, there still even no bug ID. Maybe, the problem is still not confirmed yet.........</p>
              <p>Dont know what to do now.</p>

              Wesly.ZhangW D 2 Replies Last reply
              0
              • xzz123X xzz123

                <p>Frankly speaking, I believe that those tough and long barriers between dev and users cause the very long period which it takes to fix a localization problem.</p>
                <p>Tech support always asking us provide tons of data again and again, after months, there still even no bug ID. Maybe, the problem is still not confirmed yet.........</p>
                <p>Dont know what to do now.</p>

                Wesly.ZhangW Offline
                Wesly.ZhangW Offline
                Wesly.Zhang
                Moderators
                wrote on last edited by
                #7

                <p>@xzz123 said in <a href="/post/5820" target="_blank" rel="noopener">avp service may eat too much cpu when watching live stream media.</a>:</p>
                <blockquote>
                <p>Frankly speaking, I believe that those tough and long barriers between dev and users cause the very long period which it takes to fix a localization problem.</p>
                <p>Tech support always asking us provide tons of data again and again, after months, there still even no bug ID. Maybe, the problem is still not confirmed yet.........</p>
                <p>Dont know what to do now.</p>
                </blockquote>
                <p>Be patient, Guy. <img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-wink.gif" alt="wink" /> You are always the best. <img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-laughing.gif" alt="laughing" />Take it easy.<img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-cool.gif" alt="cool" /></p>

                Go! The world ! 💪 Our CD8/CD4 T lymphocytes are on their way to destroy the new tubular virus.😠
                If I don't reply your post here, Please send a PM in KL Community forum or post a E-Mail ( wesly.zhang@qq.com ) to notice me.

                1 Reply Last reply
                0
                • Wesly.ZhangW Wesly.Zhang

                  <p>Hi,</p>
                  <p>Does this issue will be improved after disabled webav? I want to ask this question.</p>
                  <p>Regards.</p>

                  xzz123X Offline
                  xzz123X Offline
                  xzz123
                  Moderators
                  wrote on last edited by
                  #8

                  <p>@wesly-zhang</p>
                  <p>I dont know</p>
                  <p>I do the test that disable those drivers. If klwtp is disabled, the problem is gone( of course once the driver is disabled, webAV is stoped). If you disable other driver, there is still the problem.</p>
                  <p></p>
                  <p>You may find the answer if you ask <strong><a href="/user/huang1111" target="_blank" rel="noopener" data-username="huang1111" data-uid="399">huang1111</a></strong></p>
                  <p><span> he do the test of disabling protections..... that is the first time we are requested by the tech support.</span></p>
                  <p><span>my driver test was the second time....tech support want more...</span></p>

                  Wesly.ZhangW 1 Reply Last reply
                  0
                  • Wesly.ZhangW Offline
                    Wesly.ZhangW Offline
                    Wesly.Zhang
                    Moderators
                    wrote on last edited by
                    #9

                    <p>@xzz123 said in <a href="/post/5767" target="_blank" rel="noopener">avp service may eat too much cpu when watching live stream media.</a>:</p>
                    <blockquote>https://www.huya.com/&nbsp;</blockquote>
                    <p>Hi, guy</p>
                    <p>I find huya use flash technology to build its live player. Perhaps the product has a performance impact when dealing with flash streaming media. Take a look at action script and see what the player is doing.</p>
                    <p></p>

                    Go! The world ! 💪 Our CD8/CD4 T lymphocytes are on their way to destroy the new tubular virus.😠
                    If I don't reply your post here, Please send a PM in KL Community forum or post a E-Mail ( wesly.zhang@qq.com ) to notice me.

                    1 Reply Last reply
                    0
                    • xzz123X xzz123

                      <p>@wesly-zhang</p>
                      <p>I dont know</p>
                      <p>I do the test that disable those drivers. If klwtp is disabled, the problem is gone( of course once the driver is disabled, webAV is stoped). If you disable other driver, there is still the problem.</p>
                      <p></p>
                      <p>You may find the answer if you ask <strong><a href="/user/huang1111" target="_blank" rel="noopener" data-username="huang1111" data-uid="399">huang1111</a></strong></p>
                      <p><span> he do the test of disabling protections..... that is the first time we are requested by the tech support.</span></p>
                      <p><span>my driver test was the second time....tech support want more...</span></p>

                      Wesly.ZhangW Offline
                      Wesly.ZhangW Offline
                      Wesly.Zhang
                      Moderators
                      wrote on last edited by
                      #10

                      <p>@xzz123 said in <a href="/post/5822" target="_blank" rel="noopener">avp service may eat too much cpu when watching live stream media.</a>:</p>
                      <blockquote>
                      <p>@wesly-zhang</p>
                      <p>I dont know</p>
                      <p>I do the test that disable those drivers. If klwtp is disabled, the problem is gone( of course once the driver is disabled, webAV is stoped). If you disable other driver, there is still the problem.</p>
                      <p></p>
                      <p>You may find the answer if you ask <strong><a href="/user/huang1111" target="_blank" rel="noopener" data-username="huang1111" data-uid="399">huang1111</a></strong></p>
                      <p><span> he do the test of disabling protections..... that is the first time we are requested by the tech support.</span></p>
                      <p><span>my driver test was the second time....tech support want more...</span></p>
                      </blockquote>
                      <p>Hi,</p>
                      <p>klwtp is an web transmission processor driver I think. It takes a lot of research to figure out what the player is doing on media stream. Because there are many players that use flash technology, it's the only one that's causing problems, and there must be something special about it.</p>
                      <p>Best regards.</p>

                      Go! The world ! 💪 Our CD8/CD4 T lymphocytes are on their way to destroy the new tubular virus.😠
                      If I don't reply your post here, Please send a PM in KL Community forum or post a E-Mail ( wesly.zhang@qq.com ) to notice me.

                      xzz123X 1 Reply Last reply
                      0
                      • xzz123X xzz123

                        <p>Frankly speaking, I believe that those tough and long barriers between dev and users cause the very long period which it takes to fix a localization problem.</p>
                        <p>Tech support always asking us provide tons of data again and again, after months, there still even no bug ID. Maybe, the problem is still not confirmed yet.........</p>
                        <p>Dont know what to do now.</p>

                        D Offline
                        D Offline
                        Dmitriy.Pisarets
                        Kaspersky Lab
                        wrote on last edited by Dmitriy.Pisarets
                        #11

                        <p>@xzz123 said in <a href="/post/5820" target="_blank" rel="noopener">avp service may eat too much cpu when watching live stream media.</a>:</p>
                        <blockquote>there still even no bug ID.</blockquote>
                        <p>now you have it - <span>3494862. </span></p>

                        xzz123X 1 Reply Last reply
                        0
                        • D Dmitriy.Pisarets

                          <p>@xzz123 said in <a href="/post/5820" target="_blank" rel="noopener">avp service may eat too much cpu when watching live stream media.</a>:</p>
                          <blockquote>there still even no bug ID.</blockquote>
                          <p>now you have it - <span>3494862. </span></p>

                          xzz123X Offline
                          xzz123X Offline
                          xzz123
                          Moderators
                          wrote on last edited by
                          #12

                          <p>@dmitriy-pisarets</p>
                          <p>Actually, I believe I can give you enough data but the difficulty is knowing what is really matter........</p>
                          <p>If I can though my laptop to your office, it would be much easiler.....</p>

                          1 Reply Last reply
                          0
                          • Wesly.ZhangW Wesly.Zhang

                            <p>@xzz123 said in <a href="/post/5822" target="_blank" rel="noopener">avp service may eat too much cpu when watching live stream media.</a>:</p>
                            <blockquote>
                            <p>@wesly-zhang</p>
                            <p>I dont know</p>
                            <p>I do the test that disable those drivers. If klwtp is disabled, the problem is gone( of course once the driver is disabled, webAV is stoped). If you disable other driver, there is still the problem.</p>
                            <p></p>
                            <p>You may find the answer if you ask <strong><a href="/user/huang1111" target="_blank" rel="noopener" data-username="huang1111" data-uid="399">huang1111</a></strong></p>
                            <p><span> he do the test of disabling protections..... that is the first time we are requested by the tech support.</span></p>
                            <p><span>my driver test was the second time....tech support want more...</span></p>
                            </blockquote>
                            <p>Hi,</p>
                            <p>klwtp is an web transmission processor driver I think. It takes a lot of research to figure out what the player is doing on media stream. Because there are many players that use flash technology, it's the only one that's causing problems, and there must be something special about it.</p>
                            <p>Best regards.</p>

                            xzz123X Offline
                            xzz123X Offline
                            xzz123
                            Moderators
                            wrote on last edited by
                            #13

                            <p>@wesly-zhang</p>
                            <p>you can try reproduce it.<img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-wink.gif" alt="wink" /></p>
                            <p>use chrome and watch Huya. choose a hot room, like KPL, LPL.......</p>
                            <p>I know little about programming and those basic things.</p>

                            1 Reply Last reply
                            0
                            • JarvisJ Offline
                              JarvisJ Offline
                              Jarvis
                              wrote on last edited by
                              #14

                              Duplicate

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