#1325 Failed to write dump


  • Rejected

    , last edited by Jarvis

    Шаги воспроизведения:

    Точные шаги не могу указать. Закрыл Firefox и через несколько секунд получил это сообщение.

    Создал дамп как было указано в сообщении

    Актуальный результат:

    ---------------------------
    Failed to write dump C:\ProgramData\Kaspersky Lab\KAV.21.0.11.416_07.08_19.37_5012.SRV0.full.dmp
    ---------------------------
    Please, try to manually create dump of process with pid 5012 using TaskManager, Process Explorer or any other tool.
    If impossible try to write dump from context menu in tray.
    Then set focus to this message box, press Ctrl+C and send the text in clipboard along with the dump and all traces (including C:\ProgramData\Kaspersky Lab\KAV.dumpwriter.log if any) to Andrey.Solovyov@kaspersky.com
    
    OS version 10.0.18362
    80f3000)
    
    11:38:23.282 [28DC:28E0] INF	[kldw]	MinidumpCallback: Received callback of type 10
    
    11:38:23.618 [28DC:28E0] INF	[kldw]	MinidumpCallback: Received callback of type 10
    
    11:38:30.844 [28DC:28E0] INF	[kldw]	Bug2783320 message: WriteFullMemory virtual memory layout changed, retries 3, 0x312a4000 (0xd08:0x2f652513000) vs. 0x312bc000 (0xd17:0x2f828ed3000)
    
    11:38:31.097 [28DC:28E0] INF	[kldw]	MinidumpCallback: Received callback of type 10
    
    11:38:35.063 [28DC:28E0] INF	[kldw]	MinidumpCallback: Received callback of type 10
    
    11:38:39.888 [28DC:28E0] INF	[kldw]	Bug2783320 message: WriteFullMemory virtual memory layout changed, retries 2, 0x31312000 (0xd4e:0x2ff1b603000) vs. 0x31337000 (0xd66:0x30251da3000)
    
    11:38:40.155 [28DC:28E0] INF	[kldw]	MinidumpCallback: Received callback of type 10
    
    11:38:41.027 [28DC:28E0] INF	[kldw]	MinidumpCallback: Received callback of type 10
    
    11:38:46.902 [28DC:28E0] INF	[kldw]	Bug2783320 message: WriteFullMemory virtual memory layout changed, retries 1, 0x313a9000 (0xd87:0x306d3673000) vs. 0x313c9000 (0xd9b:0x309a2093000)
    
    11:38:46.904 [28DC:28E0] INF	[kldw]	MinidumpCallback: Received callback of type 13
    
    11:38:46.904 [28DC:28E0] INF	[kldw]	MinidumpCallback: Finish writing dump using custom callback
    
    11:38:46.906 [28DC:28E0] ERR	[kldw]	MiniDumpWriteDump(399654) failed, code 0x8007000d
    
    11:38:46.909 [28DC:28E0] INF	[kldw]	Last callback type 13:
    
    0 0 0 0 0 0 0 0 d 0 0 0 90 1 0 0
    
    0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
    
    0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
    
    0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
    
    
    
    
    ---------------------------
    ОК   
    ---------------------------

    Ожидаемый результат:

    System Settings

    Operating system: Win 10, x64

    System: Intel Core i7-4770, 32GB RAM

    Product: KTS

    Product Version: 21.0.11.416

    Language: ru-RU

    Product Logs: https://cloud.qainfo.ru/s/H5OTWkPjzBOD4K6

  • проблема известная, и она на стороне MS. Ждем от них решения. 

  • Duplicate


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