Looking for the help with compatibility testing KAVKIS 19 and Avast
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<p>Hello! We are looking for an ova image of VM, where the compatibility issue between KAVKIS 19 (release) version and Avast is reproduced (scenario is placed below). We will be grateful for the help!</p>
<p> </p>
<p><strong>Steps:</strong></p>
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<li>Install Avast and use it for several minutes (update, restart, settings ...)</li>
<li>Run the installation of our product 19 version (Avast must be identified as incompatible software)</li>
<li>Remove Avast</li>
<li>Wait until the end of the installation of our product.</li>
</ol>
<p></p>
<p><strong>Actual result:</strong></p>
<p>Product not installed</p>
<p></p>
<p><strong>Expected Result:</strong></p>
<p>Product installed</p> -
<p>Avast Free? :)</p>
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<p>Avast Free? :)</p>
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</div><p>@harlan4096, yes. <a href="https://www.avast.com/en-us/index#pc" target="_blank" rel="noopener">https://www.avast.com/en-us/index#pc</a></p>
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<p>So, I guess You want traces during KIS2019 installation, after Avast uninstall process...</p>
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<p>Hello! We are looking for an ova image of VM, where the compatibility issue between KAVKIS 19 (release) version and Avast is reproduced (scenario is placed below). We will be grateful for the help!</p>
<p> </p>
<p><strong>Steps:</strong></p>
<ol>
<li>Install Avast and use it for several minutes (update, restart, settings ...)</li>
<li>Run the installation of our product 19 version (Avast must be identified as incompatible software)</li>
<li>Remove Avast</li>
<li>Wait until the end of the installation of our product.</li>
</ol>
<p></p>
<p><strong>Actual result:</strong></p>
<p>Product not installed</p>
<p></p>
<p><strong>Expected Result:</strong></p>
<p>Product installed</p><p>@dmitriy-pisarets</p>
<p>I can reproduce that issue on my System, KIS 19 gets installed despite Avast free running.</p>
<p>So exactly which infos do you need?</p>
<p>Installation log: https://cloud.qainfo.ru/s/3iKOutMTiEdKRdQ</p> -
<p>So, I guess You want traces during KIS2019 installation, after Avast uninstall process...</p>
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</div><p>@harlan4096. we want full copy of virtual machine. It is reproduced in our test lab, so we looking for someone with this problem. Kavkis should generate dump, when it crashes. </p>
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<p>@dmitriy-pisarets</p>
<p>I can reproduce that issue on my System, KIS 19 gets installed despite Avast free running.</p>
<p>So exactly which infos do you need?</p>
<p>Installation log: https://cloud.qainfo.ru/s/3iKOutMTiEdKRdQ</p><p>@helios_07 said in <a href="/post/5404" target="_blank" rel="noopener">Looking for the help with compatibility testing KAVKIS 19 and Avast</a>:</p>
<blockquote>So exactly which infos do you need?</blockquote>
<p>Thx for your time, but we need only copy of VM PC with this problem. </p> -
<p>@helios_07 said in <a href="/post/5404" target="_blank" rel="noopener">Looking for the help with compatibility testing KAVKIS 19 and Avast</a>:</p>
<blockquote>So exactly which infos do you need?</blockquote>
<p>Thx for your time, but we need only copy of VM PC with this problem. </p><p>@dmitriy-pisarets</p>
<p>So if i understand this correctly you need something like this? <a href="https://cloud.qainfo.ru/s/n7gjILxNxmPQcyf" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/n7gjILxNxmPQcyf</a></p>
<p>I am using VMWare Workstation 15 i hope thats fine!?</p> -
<p>@dmitriy-pisarets</p>
<p>So if i understand this correctly you need something like this? <a href="https://cloud.qainfo.ru/s/n7gjILxNxmPQcyf" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/n7gjILxNxmPQcyf</a></p>
<p>I am using VMWare Workstation 15 i hope thats fine!?</p><p>@helios_07 said in <a href="/post/5411" target="_blank" rel="noopener">Looking for the help with compatibility testing KAVKIS 19 and Avast</a>:</p>
<blockquote>So if i understand this correctly you need something like this?</blockquote>
<p>Hello! Please, excuse me for bad explanations. We need Virtual machine only if you can reproduce dump and crashes of our product, Other situations don't need VM PC. As I can understand - in your case our product had installed successfully with avast without dump, what we are looking for, </p>
<p>I was surprised, that avast was not treated as a stopper for installation, so I had asked you to send traces of installation. Now I see - it's global situation, that we are installed normally with Avast. It's a question for product managers and analytics now. </p>
