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  8. Kaspersky screen keyboard movement problem

Kaspersky screen keyboard movement problem

Scheduled Pinned Locked Moved [2021] Safe Money (SM, VK/SK)
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  • huang1111H Offline
    huang1111H Offline
    huang1111
    [2021] Diamond BT
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span>This is divided into two stepsIn the first step, you can right click on the Kaspersky tray icon, go to the tool column, select the startup screen keyboard, try to click the interface with the mouse, and try to move it, you will find that it does not follow the mouse.It will only teleport to where the mouse stays last.The second step, open the Kaspersky application, click on more tools, open the on-screen keyboard, you will find that at this point, tap and hold the on-screen keyboard and try to move it, you will find it will move with the movement of the mouse.</span></p>
    <p><strong>Actual result:</strong></p>
    <p><span>The screen keyboard does not move with the movement of the mouse</span></p>
    <p><strong>Expected Result:</strong></p>
    <p><span>The screen keyboard moves with the movement of the mouse</span></p>

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    • huang1111H Offline
      huang1111H Offline
      huang1111
      [2021] Diamond BT
      wrote on last edited by
      #2

      <p>I submitted a video showing this problem. If I need to provide GSI or trace, please leave a message below me.</p>

      1 Reply Last reply
      0
      • D Offline
        D Offline
        Dmitriy.Pisarets
        Kaspersky Lab
        wrote on last edited by
        #3

        <p>@huang1111 Virtual machine can cause such troubles. Can you reproduce in on real PC? Also we will need traces, if it reproduce on PC. </p>
        <p></p>

        huang1111H 1 Reply Last reply
        0
        • D Dmitriy.Pisarets

          <p>@huang1111 Virtual machine can cause such troubles. Can you reproduce in on real PC? Also we will need traces, if it reproduce on PC. </p>
          <p></p>

          huang1111H Offline
          huang1111H Offline
          huang1111
          [2021] Diamond BT
          wrote on last edited by
          #4

          <p>@dmitriy-pisarets said in <a href="/post/5235" target="_blank" rel="noopener">Kaspersky screen keyboard movement problem</a>:</p>
          <blockquote>
          <p>@huang1111 Virtual machine can cause such troubles. Can you reproduce in on real PC? Also we will need traces, if it reproduce on PC. </p>
          <p></p>
          </blockquote>
          <p>This problem has occurred from the 2019, 2020, and 2021 versions I have tested. This will happen in real machines or virtual machines. If you need trace, I may have to wait until tomorrow to submit it to you. Can you not reproduce it?</p>

          D 1 Reply Last reply
          0
          • huang1111H huang1111

            <p>@dmitriy-pisarets said in <a href="/post/5235" target="_blank" rel="noopener">Kaspersky screen keyboard movement problem</a>:</p>
            <blockquote>
            <p>@huang1111 Virtual machine can cause such troubles. Can you reproduce in on real PC? Also we will need traces, if it reproduce on PC. </p>
            <p></p>
            </blockquote>
            <p>This problem has occurred from the 2019, 2020, and 2021 versions I have tested. This will happen in real machines or virtual machines. If you need trace, I may have to wait until tomorrow to submit it to you. Can you not reproduce it?</p>

            D Offline
            D Offline
            Dmitriy.Pisarets
            Kaspersky Lab
            wrote on last edited by
            #5

            <p>@huang1111 it'isn't reproduced on my PCs. we'll wait for traces</p>

            huang1111H 2 Replies Last reply
            0
            • D Dmitriy.Pisarets

              <p>@huang1111 it'isn't reproduced on my PCs. we'll wait for traces</p>

              huang1111H Offline
              huang1111H Offline
              huang1111
              [2021] Diamond BT
              wrote on last edited by
              #6

              <p>@dmitriy-pisarets said in <a href="/post/5237" target="_blank" rel="noopener">Kaspersky screen keyboard movement problem</a>:</p>
              <blockquote>
              <p>@huang1111 it'isn't reproduced on my PCs. we'll wait for traces</p>
              </blockquote>
              <p>Ok, if I have the ability today, I will catch the trace, thank you!</p>

              1 Reply Last reply
              0
              • D Dmitriy.Pisarets

                <p>@huang1111 it'isn't reproduced on my PCs. we'll wait for traces</p>

                huang1111H Offline
                huang1111H Offline
                huang1111
                [2021] Diamond BT
                wrote on last edited by
                #7

                <p>@dmitriy-pisarets said in <a href="/post/5237" target="_blank" rel="noopener">Kaspersky screen keyboard movement problem</a>:</p>
                <blockquote>
                <p>@huang1111 it'isn't reproduced on my PCs. we'll wait for traces</p>
                </blockquote>
                <p><a href="https://cloud.qainfo.ru/s/G7RUAK03UOuOz1E" target="_blank" rel="noopener">https://cloud.qainfo.ru/s/G7RUAK03UOuOz1E</a></p>
                <p>Trace looks a bit small<img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-surprised.gif" alt="surprised" /></p>

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