#1259 Kaspersky screen keyboard movement problem
-
Accepted
Reproduction steps:
This is divided into two stepsIn the first step, you can right click on the Kaspersky tray icon, go to the tool column, select the startup screen keyboard, try to click the interface with the mouse, and try to move it, you will find that it does not follow the mouse.It will only teleport to where the mouse stays last.The second step, open the Kaspersky application, click on more tools, open the on-screen keyboard, you will find that at this point, tap and hold the on-screen keyboard and try to move it, you will find it will move with the movement of the mouse.
Actual result:
The screen keyboard does not move with the movement of the mouse
Expected Result:
The screen keyboard moves with the movement of the mouse
System Settings
Operating system: Win 7, x64
System: Intel Core i7 4790k, Western Digital 2T black disk
Product: KIS
Product Version: 21.0.7.318
Language: zh-CN
Product Logs: https://cloud.qainfo.ru/s/OJXN3Ov3bHwXMHs
-
@dmitriy-pisarets said in Kaspersky screen keyboard movement problem:
@huang1111 it'isn't reproduced on my PCs. we'll wait for traces
https://cloud.qainfo.ru/s/G7RUAK03UOuOz1E
Trace looks a bit small
-
@dmitriy-pisarets said in Kaspersky screen keyboard movement problem:
@huang1111 it'isn't reproduced on my PCs. we'll wait for traces
Ok, if I have the ability today, I will catch the trace, thank you!
-
@huang1111 it'isn't reproduced on my PCs. we'll wait for traces
-
@dmitriy-pisarets said in Kaspersky screen keyboard movement problem:
@huang1111 Virtual machine can cause such troubles. Can you reproduce in on real PC? Also we will need traces, if it reproduce on PC.
This problem has occurred from the 2019, 2020, and 2021 versions I have tested. This will happen in real machines or virtual machines. If you need trace, I may have to wait until tomorrow to submit it to you. Can you not reproduce it?
-
@huang1111 Virtual machine can cause such troubles. Can you reproduce in on real PC? Also we will need traces, if it reproduce on PC.
-
