#1228 Падение после установки KTS


  • Rejected

    , last edited by Jarvis

    Reproduction steps:

    1. Установил продукт.
    2. Появились ошибки

    ---------------------------Failed to write dump C:\ProgramData\Kaspersky Lab\KAV.21.0.7.318_06.16_13.11_3988.SRV0.full.dmp---------------------------Please, try to manually create dump of process with pid 3988 using TaskManager, Process Explorer or any other tool.If impossible try to write dump from context menu in tray.Then set focus to this message box, press Ctrl+C and send the text in clipboard along with the dump and all traces (including C:\ProgramData\Kaspersky Lab\KAV.dumpwriter.log if any) to Andrey.Solovyov@kaspersky.com

    Actual result:

    Падение, блокировка клавиатуры на время ошибки.

    Expected Result:

    Работа без проблем.

    System Settings

    Operating system: Win 10, x64

    System: Intel(R) Core(TM) i7-3630QM CPU @ 2.40 GHz 16 GB RAM

    Product: KTS

    Product Version: 21.0.0.+

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/TS5lmdYydSvJqwh

  • @staff добрый день! У вас же rs6 ? можете попробовать отключить system watcher (мониторинг активности) и попробовать воспроизвести дамп? 

  • Duplicate


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