#1208 Uninstall product completed with error 2318.

Virus_900

Windows 10 Pro Build 18362 EN All update KTS 21.0.7.318 EN Safe Mode

Reproduction steps:

Click to Control Panel.
Run uninstall.

Actual result:

When trying uninstall product coming out error 2318.

Expected Result:

Uninstall product completed successfully.

System Settings

Operating system: Win 10, x64

System: Intel Core 2 Duo E4500 RAM 3GB DDR2 Hitachi HDP725050GLA360 500 GB ASUS P5G-MX

Product: KTS

Product Version: 21.0.7.318

Language: en-US

Product Logs: https://cloud.qainfo.ru/s/V1noHGtjFv70wzA

Virus_900

Dima, hi cannot reproduction.

Dmitriy.Pisarets

@virus_900, hi!

There is only MSI log, you have provided.

We can see string "DEBUG: Error 2318: File does not exist: C:\ProgramData\Kaspersky Lab\AVP21.0\7463651b784041504d1b7e5446455047465e4c15745b415c18635c4740461b7779784041504d" - It only shows, that Microsoft Uninstaller fails with attempt to delete this file. But we don't know how (and by whom) it was deleted. MSI logs cannot show it.

Do you have ideas how file can go missing? Or may be you can reproduce whole cycle: installation and uninstallation with KTS logs all over the way ?