Uninstall product completed with error 2318.
-
<p><strong><span>Windows 10 Pro Build 18362 EN All update</span><span> KTS 21.0.7.318 EN</span> Safe Mode</strong></p>
<p><strong></strong></p>
<p><strong>Reproduction steps:</strong></p>
<ol>
<li><span>Click to Control Panel.</span><span></span></li>
<li><span>Run uninstall.</span><span></span></li>
</ol>
<p><strong>Actual result:</strong></p>
<p>When trying uninstall product coming out error 2318.</p>
<p><strong>Expected Result:</strong><span></span></p>
<p><span></span>Uninstall product completed successfully.</p>
<p><span></span></p>
<p><span><img src="https://i.ibb.co/FX5vrGD/Capture.png" /></span></p> -
<p>@virus_900, hi!</p>
<p>There is only MSI log, you have provided. </p>
<p>We can see string "DEBUG: Error 2318: File does not exist: C:\ProgramData\Kaspersky Lab\AVP21.0\7463651b784041504d1b7e5446455047465e4c15745b415c18635c4740461b7779784041504d" - It only shows, that Microsoft Uninstaller fails with attempt to delete this file. But we don't know how (and by whom) it was deleted. MSI logs cannot show it. </p>
<p>Do you have ideas how file can go missing? Or may be you can reproduce whole cycle: installation and uninstallation with KTS logs all over the way ? </p> -
<p>Dima, hi cannot reproduction.</p>
