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  8. Uninstall product completed with error 2318.

Uninstall product completed with error 2318.

Scheduled Pinned Locked Moved [2021] Installation/Removal/Updates
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  • Virus_900V Offline
    Virus_900V Offline
    Virus_900
    [2021] Gold BT
    wrote on last edited by Jarvis
    #1

    Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Safe Mode


    Reproduction steps:

    1. $1

    2. $1

    Actual result:

    When trying uninstall product coming out error 2318.

    Expected Result:

    Uninstall product completed successfully.

    KTS 21.2.16.590 with Patch B
    KVRT 20.0.4.0 Testing

    OS Windows 10 Pro (x64) 19041 EN All update
    CPU Intel Core 2 Duo E4500 2.20 GHz
    RAM 4GB DDR2 x2 Slots userd,
    SSD SPCC Solid State Disk 256 GB
    HDD Hitachi HDP725050GLA360 500 GB

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    • D Offline
      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      @virus_900, hi!

      There is only MSI log, you have provided. 

      We can see string "DEBUG: Error 2318: File does not exist: C:\ProgramData\Kaspersky Lab\AVP21.0\7463651b784041504d1b7e5446455047465e4c15745b415c18635c4740461b7779784041504d" - It only shows, that Microsoft Uninstaller fails with attempt to delete this file. But we don't know how (and by whom) it was deleted. MSI logs cannot show it. 

      Do you have ideas how file can go missing? Or may be you can reproduce whole cycle: installation and uninstallation with KTS logs all over the way ?  

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      0
      • Virus_900V Offline
        Virus_900V Offline
        Virus_900
        [2021] Gold BT
        wrote on last edited by Virus_900
        #3

        Dima, hi cannot reproduction.

        KTS 21.2.16.590 with Patch B
        KVRT 20.0.4.0 Testing

        OS Windows 10 Pro (x64) 19041 EN All update
        CPU Intel Core 2 Duo E4500 2.20 GHz
        RAM 4GB DDR2 x2 Slots userd,
        SSD SPCC Solid State Disk 256 GB
        HDD Hitachi HDP725050GLA360 500 GB

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        0

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