#1208 Uninstall product completed with error 2318.


  • Rejected

    , last edited by Jarvis

    Windows 10 Pro Build 18362  EN All update KTS 21.0.7.318 EN Safe Mode

    Reproduction steps:

    1. Click to Control Panel.
    2. Run uninstall.

    Actual result:

    When trying uninstall product coming out error 2318.

    Expected Result:

    Uninstall product completed successfully.

    System Settings

    Operating system: Win 10, x64

    System: Intel Core 2 Duo E4500 RAM 3GB DDR2 Hitachi HDP725050GLA360 500 GB ASUS P5G-MX

    Product: KTS

    Product Version: 21.0.7.318

    Language: en-US

    Product Logs: https://cloud.qainfo.ru/s/V1noHGtjFv70wzA

  • @virus_900, hi!

    There is only MSI log, you have provided. 

    We can see string "DEBUG: Error 2318: File does not exist: C:\ProgramData\Kaspersky Lab\AVP21.0\7463651b784041504d1b7e5446455047465e4c15745b415c18635c4740461b7779784041504d" - It only shows, that Microsoft Uninstaller fails with attempt to delete this file. But we don't know how (and by whom) it was deleted. MSI logs cannot show it. 

    Do you have ideas how file can go missing? Or may be you can reproduce whole cycle: installation and uninstallation with KTS logs all over the way ?  

  • , last edited by Virus_900

    Dima, hi cannot reproduction.



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