Skip to content
kaspersky beta
  • Register

  • Login

  • Categories
  • KForum
  • KClub
  • kaspersky
  1. Home
  2. Kaspersky Beta Testing – English User Community
  3. Kaspersky Home Products
  4. Kaspersky
  5. Archive
  6. 2021
  7. [2021] GUI/Help
  8. Product GUI restarted when you try to check a file's reputation.

Product GUI restarted when you try to check a file's reputation.

Scheduled Pinned Locked Moved [2021] GUI/Help
3 Posts 3 Posters 2.8k Views 3 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • xzz123X Offline
    xzz123X Offline
    xzz123
    Moderators
    wrote on last edited by Jarvis
    #1

    Reproduction steps:

    right click a file and choose Check reputation in KSN

    Actual result:

    product gui restarted

    Expected Result:

    product will continue working and show file reputation.

    1 Reply Last reply
    0
    • harlan4096H Offline
      harlan4096H Offline
      harlan4096
      βTester
      wrote on last edited by harlan4096
      #2

      I confirm this issue, GUI crash, but no dumps in my case the window showing KSN data is not showed...

      S1 (Desktop MELPOMENIA): KPremium 21.25 + Windows 11 Pro 25H2 * S2 (Desktop TERMINUS): Kaspersky Premium 21.25 beta + Windows 10 IoT Enterprise LTSC Pro 21H2

      1 Reply Last reply
      0
      • huang1111H Offline
        huang1111H Offline
        huang1111
        [2021] Diamond BT
        wrote on last edited by
        #3

        I also found this problem in the Windows 7 x64 system environment too. Every time I check the reputation of the file in KSN, it will cause avpui.exe to crash and restart.

        1 Reply Last reply
        0

        Hello! It looks like you're interested in this conversation, but you don't have an account yet.

        Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.

        With your input, this post could be even better 💗

        Register Login
        Reply
        • Reply as topic
        Log in to reply
        • Oldest to Newest
        • Newest to Oldest
        • Most Votes


        © 2026 АО «Лаборатория Касперского»

        • First post
          Last post
        0
        • Categories
        • KForum
        • KClub
        • kaspersky