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  7. [2021] GUI/Help
  8. Product GUI restarted when you try to check a file's reputation.

Product GUI restarted when you try to check a file's reputation.

Scheduled Pinned Locked Moved [2021] GUI/Help
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  • xzz123X Offline
    xzz123X Offline
    xzz123
    Moderators
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span></span>right click a file and choose Check reputation in KSN</p>
    <p><strong>Actual result:</strong></p>
    <p><span></span>product gui restarted</p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>product will continue working and show file reputation.</p>
    <p></p>

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    • harlan4096H Offline
      harlan4096H Offline
      harlan4096
      wrote on last edited by harlan4096
      #2

      <p>I confirm this issue, GUI crash, but no dumps <img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-undecided.gif" alt="undecided" /> in my case the window showing KSN data is not showed...</p>
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      S1 (Desktop MELPOMENIA): KES 12.9 + Windows 11 Pro 24H2 *** S2 (Desktop TERMINUS): Kaspersky Premium 21.21 beta + Windows 10 Pro 22H2

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      • huang1111H Offline
        huang1111H Offline
        huang1111
        [2021] Diamond BT
        wrote on last edited by
        #3

        <p>I also found this problem in the Windows 7 x64 system environment too. Every time I check the reputation of the file in KSN, it will cause avpui.exe to crash and restart.<img src="/plugins/nodebb-plugin-composer-kl/vendor/tinymce/plugins/emoticons/img/smiley-cry.gif" alt="cry" /></p>

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