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  6. program GUI process fail to load and write dumps

program GUI process fail to load and write dumps

Scheduled Pinned Locked Moved Patch B for KAVKISKTSKFA 2019 / KS 2.0 / VPN 3.0 / KSOS 6.0 / KFP 6.5
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  • xzz123X Offline
    xzz123X Offline
    xzz123
    Moderators
    wrote on last edited by Jarvis
    #1

    <p><strong>Reproduction steps:</strong></p>
    <p><span></span>After I got bsod caused by klhk, I found my avp GUI can not load. </p>
    <p><strong>Actual result:</strong></p>
    <p><span></span>There is no way to open avpui and dumps are write</p>
    <p><strong>Expected Result:</strong></p>
    <p><span></span>GUI loaded without error at OS srart up or manual open kaspersky</p>
    <p></p>
    <p>Windows10 RS4 17134.112 x64</p>
    <p>KTS19.0.0.1088(b)</p>
    <p> Now I am unable to use kasersky from GUI. However, avp service is functoning normally, it fight malware in background and start with OS. I just can not open avp GUI.</p>
    <p>Maybe it is caused by previously BSOD, for unknown reason some key file or registry are damaged.</p>
    <p></p>
    <p>Here are dumps, unluckly traces are not enabled when it happened and now I can not enable it without GUI.</p>
    <p>https://cloud.qainfo.ru/s/Zqz6TghW7gonx0n</p>

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    • JarvisJ Offline
      JarvisJ Offline
      Jarvis
      wrote on last edited by
      #2

      Cannot Reproduce

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      • S Offline
        S Offline
        Stepan.Korchagin
        Kaspersky Lab
        wrote on last edited by
        #3

        <p>Need full product's traces to understand cause. Can you give it to us?</p>
        <p>Thanks!</p>

        xzz123X 1 Reply Last reply
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        • S Stepan.Korchagin

          <p>Need full product's traces to understand cause. Can you give it to us?</p>
          <p>Thanks!</p>

          xzz123X Offline
          xzz123X Offline
          xzz123
          Moderators
          wrote on last edited by
          #4

          <p>@stepan-korchagin</p>
          <p>Hello</p>
          <p>I am willing to help, but It only happened once after I treid to reproduce the bsod several times.</p>
          <p>After the bsod already fixed, I can not reproduce it. Now patch B running fine in my environment.</p>

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