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Kaspersky Beta

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  4. The connection to the Internet is broken if enable VPN

The connection to the Internet is broken if enable VPN

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  • E Offline
    E Offline
    Egor.Pokrovsky
    Kaspersky Lab
    wrote on last edited by Egor.Pokrovsky
    #1

    <p>Hello everyone! </p>
    <p>We have a bug, which is not reproduce in test-lab. It will be pleasure to have some help, using this steps:</p>
    <p>Preconditions:</p>
    <p>KSDE (19/20, any version) </p>
    <p>Steps:</p>
    <p>1)Start traces</p>
    <p>2)Connect to any WI-FI</p>
    <p>3)In CMD use "ping 8.8.8.8 -t" (need for check that internet connection is work)</p>
    <p>4)Start VPN </p>
    <p>5)In browser open "https://yandex.ru/internet/"</p>
    <p>6)Press "Измерить"</p>
    <p>7)Check in CMD window, that internet connection is work</p>
    <p>IF</p>
    <p>7.1)internet connection still work - bus isn't reproduced (finish test)</p>
    <p>ELSE</p>
    <p>7.2)Internet connection failed</p>
    <p>8)Type in another CMD window "route PRINT"</p>
    <p>9)Copy the console out it text file</p>
    <p>10)Stop traces</p>
    <p>11)Send us the traces and text file with "route PRINT" result </p>
    <p>Thank you!</p>
    <p></p>

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    • H Offline
      H Offline
      Helios_07
      wrote on last edited by
      #2

      <p>Hi,</p>
      <p>Tried to reproduce that, but got only a few connection timeouts during the test, after the test was finished the ping went back to normal levels.</p>
      <p>Also when i tried to refresh the Beta Forum page it timed out, but the other sites i had open worked normaly.</p>
      <p>I tried to get the route print thing when the connection to the beta forum timed out.</p>
      <p>I am not sure if thats what you are looking for but  here are the traces :)</p>
      <p>https://cloud.qainfo.ru/s/bLQRAzXCtLa7fLZ</p>

      PC:
      Windows 10 64-bit Version 20H2
      Build 19042.985
      Intel Core i10-10900K @ 3,7GHZ
      32,0 GB-RAM
      NVIDIA Geforce RTX 2080 TI 11GB
      KIS 21.4.8.292
      KPM 9.0.2.15298(o)
      Forum Signature from 25.May.2021

      E 1 Reply Last reply
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      • H Helios_07

        <p>Hi,</p>
        <p>Tried to reproduce that, but got only a few connection timeouts during the test, after the test was finished the ping went back to normal levels.</p>
        <p>Also when i tried to refresh the Beta Forum page it timed out, but the other sites i had open worked normaly.</p>
        <p>I tried to get the route print thing when the connection to the beta forum timed out.</p>
        <p>I am not sure if thats what you are looking for but  here are the traces :)</p>
        <p>https://cloud.qainfo.ru/s/bLQRAzXCtLa7fLZ</p>

        E Offline
        E Offline
        Egor.Pokrovsky
        Kaspersky Lab
        wrote on last edited by
        #3

        <p>@helios_07 Thank you! I take files, may be it help.</p>

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