#1080 Firefox related bug


  • Rejected

    , last edited by Jarvis

    Reproduction steps:

    Actual result:

    my Firefox Nightly 68 x64(Win10 Pro) is crashing much Unreasonable than previous week. and still has not fixed. why?

    https://support.mozilla.org/en-US/questions/1254213

    they say the Firefox crash is related to Kaspersky.

    Expected Result:

    System Settings

    Operating system: Win 10, x64

    System: Intel E4600, ASUS P5KC, RAM DDR2-800 4GB, Seagate 10TB

    Product: KIS

    Product Version: 20.0.0.+

    Language: en-US

  • , last edited by Virus_900

    @Saadi Where damps and tracers from product?

  • Need more information about the problem.
  • , last edited by Saadi

    @virus_900 said in Firefox related bug:

    @Saadi Where damps and tracers from product?

    Traces are disabled. what i should do? enabling KIS 2020 preview traces? on Recommended item? and then?

  • @saadi said in Firefox related bug:

    Traces are disabled. what i should do? enabling KIS 2020 preview traces? on Recommended item? and then?

    Yes enable traces click to headphones->Support Tools->Checkbox to all->Enable traces.

    Reproduction you bug and upload traces link to traces here.

  • @virus_900 said in Firefox related bug:

    @saadi said in Firefox related bug:

    Traces are disabled. what i should do? enabling KIS 2020 preview traces? on Recommended item? and then?

    Yes enable traces click to headphones->Support Tools->Checkbox to all->Enable traces.

    Reproduction you bug and upload traces link to traces here.

    one of logs are 200mb and one ther is 980mb. sorry i can't. our upload speed is maximum 59kb/s, and every few minutes our internet is disconnecting. i live in Iran. Please test yourself. request than another user. Firefox Nightly 68 x64 on Win10 Pro (up to date). sorry.

  • , last edited by new kis user 2012

    @saadi said in Firefox related bug:

    @virus_900 said in Firefox related bug:

    @saadi said in Firefox related bug:

    Traces are disabled. what i should do? enabling KIS 2020 preview traces? on Recommended item? and then?

    Yes enable traces click to headphones->Support Tools->Checkbox to all->Enable traces.

    Reproduction you bug and upload traces link to traces here.

    one of logs are 200mb and one ther is 980mb. sorry i can't. our upload speed is maximum 59kb/s, and every few minutes our internet is disconnecting. i live in Iran.

    These logs are usually very well compressed by archivers. Try compressing to a compressed ZIP folder using standard Windows tools. This will significantly reduce the size of the final file and maybe then you will be able to upload it somewhere and put the link. Maybe there are some file sharing (not torrent services) that support continuing to upload files in parts when you lose the connection.

  • No information provided.


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